I played on this site for a while and while losing they were very nice. I won £500 which withdrew successfully to the desired bank account promptly. Then I withdrew £2000 which the said was sent on the 15th February.
This money never reached the same bank account, it has been nearly 2 weeks and I have been offered no support with regards to this. All they are asking for is a full bank statement to prove the funds aren’t in there. I do not wish to disclose such personal information to them. They refuse to speak with me, they refuse to send me the transaction ID and now have locked my account as I keep asking where the money is.
Emma was helpful at the start but has now gone away. I am now dealing with a guy called Rhys who’s attitude has much to be desired.
They are ignoring emails and from what I can tell they are not a legitimate businesss.
I don’t ever expect to see this £2000 and quite frankly I’m appalled at how I have been treated by Casino Heroes.