I have several pending withdrawal requests that have been sitting for over 4 weeks and have yet to be approved and paid. I requested 18 separate withdrawals on August 10th and again on August 13th both of which were declined due to documents and payment details being sent in but not processed or updated on my account.
On August 15th I received confirmation that all my paperwork and payment information had been received and my Captain Jack Casino account has been updated so i could go ahead and submit my withdrawal requests. On August 16th I requested my withdrawals again (all 18 of theme). I'm very familiar with the process of winning and receiving funds and I am aware of the time frames required for each department to complete their step in the payment process. One withdrawal was approved on August 23rd and has not been sent to the processors for payment. I am a VIP member and my VIP host told me my first approved withdrawal would be paid to the processors in 7 business days and then each pending withdrawal would be approved and paid 7-10 business days after the previous one until all have been paid out. Meaning every 7-10 business days from August 23rd, I should be receiving a payment.
There are 2 reasons I'm reaching out today. My first issue is that I have not received a single payment as of yet and I'm concerned the delay with the first payment is now going to delay every payment going forward. My second issue is the fact that I can only request a withdrawal of $2,500 at a time and if each request takes 2-4 weeks to be processed and paid, then it's going to take 6-8 Months (maybe longer) to receive all my winnings which I feel is unacceptable. Additionally, for each international wire transfer, there is a $20 fee deducted from the processors, a $30 fee deducted from the bank sending the payment and then an additional $16 fee from my bank. That's $66 in fees for each payment transaction equaling a total of $1,188 in fees, which is ridiculous.
Can you please look into the delay in my first approved payment and help me get this resolved so the remaining requests are paid in a timely manner? If you could also request the remaining payments to be combined into as few transactions as possible in order to reduce fees and speed up the processing time, I'd greatly appreciate it.
I've included the payment Terms and Conditions from Captain Jack Casino below for your reference. Thanks for your time in reviewing my my issues and concerns. I look forward to hearing from you soon.
Captain Jack Casino Terms and Conditions - Approval of Withdrawals
All withdrawal requests will be reviewed within 3 to 5 days from the date of the request. Ineligible request will be denied within that time frame.
Eligible withdrawal requests will be approved 7 business days after the request date. A maximum of $2,500 will be approved per pay period.
Payment will be made in 7 to 10 business days after approval. A maximum of $2,500 will be sent per week. All balances will be sent the following week(s). This amount may vary due to processor limitations. Please be aware since this is an international transaction, your bank and/or other banks involved may charge additional currency conversion and processing fees.