Hello Anthony and AskGamblers,
I understand the verification process is not much fun, but nevertheless, it's crucial to our operations and making sure we're providing a safe environment for our players, while also meeting the requirements as per our license.
I checked the status of your case and I can see at July 16th we requested a supporting document from you, which is fully in line with our regulatory requirements. If you could get back to us with that document, surely we'll be able to complete your case shortly.
I kindly refer you to 3.4 in our general terms and conditions. I've pasted in the full term below. Please note that we're unfortunately not able to resume the verification while we are still waiting for documents from your end.
Kind regards,
Boom Casino Support Team
Term as referenced above:
3.4. Customer Due Diligence and Duty of Care. In order for us to fulfill our legal obligations we may ask you for information in addition to the registration details when you apply for an account and at any time while you hold an account with us. This could include, but is not limited to, proof of your identity, address, age, origin of funds deposited, utility bills and bank statements. We may also obtain information about you through publicly available sources and databases. We will always request additional documents if your cumulative deposits, or a withdrawal request, reaches USD/EUR 2,000 but documentation may be requested at lower levels. We may block your account at our discretion at any time if we are not satisfied with the information with which you have supplied us or in the event that there is delay in supplying the requested information. Failure to provide correct information or to provide any information requested to enable us to comply with our legal obligations may result in you being reported to the relevant regulatory body. This may include criminal and serious crime monitoring/reporting agencies. Please note that we may be restricted by law from informing you about such reporting.
