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Bodog Casino - Account Disabled and Customer Support Declined Assistance

REJECTED
Complaint Info
Disputed casino Bodog Casino
Reason Account closure
Inactive user
Posted on January 6, 2020

I called on December 30th, 2019 to inquire about delays with receiving a cheque from a withdrawal that I requested 15 days prior to my call and was interrogated by two bodog agents. One of them made a discriminatory comment about my voice not matching my name after I successfully verified my security pin and answered all questions associated with my account. I was asked to provide photo ID which I decided not to take personally because security is important to me. I offered to provide my ID while on call to which I was told this was not an option. I emailed bodogs verification team the same day and provided two of my government issued photo ID's. I was advised that I would receive a response within 24 to 48 hrs....guess what I received? Nothing! I waited 72 hrs before contacting them to which I received no further assistance by chat or phone support and was told to keep waiting. I waited another 48hrs and normally good things come to people that wait...well this is not true because I recieved no response yet again so I decided to reach out by chat only to have a bodog agent disconnect our chat session stating what I already know about my account...that it's disabled. At this point I'm furious at the lack of customer service and willingness to resolve an outstanding concern so I called to get further assistance and requested to speak with a supervisor expecting to speak with someone who can take accountabilty to resolve my concern...this was not the case. I was told no further assistance can be provided and that I should continue to wait until Bodog's verification team has time to review the email I sent which they received 6 days ago!

This is highly inappropriate and unacceptable by standards these days. I'm left with no choice but to share this negative experience publicly as bodog customer support is unable to assist me.

Posted on January 7, 2020

Hi AMANDA.PUGHE,

I can confirm that your documentation has been received, and is currently under review. It can sometimes happen that we may fall outside of our approximate timeframes - all documentation is reviewed in the order of which it's received.

Please monitor your account over the next 24-48 hours for an update.

We thank you for your continued patience and cooperation.

Regards,

Bodog Service

Inactive user
Posted on January 8, 2020

This complaint can be cancelled. I've addressed the matter by contacting bodog and speaking with there financial team.

AskGamblers
Posted on January 8, 2020

Based on submitter's last post AskGamblers Complaints Team consider this case as officially Rejected.


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