I am a Askgamblers member who relies on community feedback to determine which online casinos to play at. One of those was Betsafe Casino which had sparkling reviews with fast payouts (2-5 business days for bank transfer).
With a bit of luck, I was able to win on some slot games and requested a withdrawal in the amount of $3245.55 to my bank account on June 9, 2019 at 18:01.
The 24 hour pending period ended on June 11, 2019 and I received an email from Betsafe asking to verify my identity. Within 3 hours, I had provided Copy if Passport, Bank Statement, CRA address confirmation, Bank Statement, Front and back of Credit Card. Betsafe confirmed at that time that verification was complete followed by an email an hour after stating that the withdrawal was sent to their Processor and would reach my bank account in 2-5 business days.
On June 23, 2019, I escalated the missing payment to Betsafe support and still have not received any information on what happened to this withdrawal.
I have played at many online casinos recommended by Askgamblers community members and, for the first time in a long time, am starting to feel nervous about this experience with such a highly reputable casino.
At 10 business days and counting, I felt it necessary to share this experience with the community and ask for assistance from Askgamblers to help make things right.