Ag Awards
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

All Slots Casino - Verification and withdrawal issue

RESOLVED
Posted on September 30, 2017.

Decided one night to play the slots from my hotel, while on a work trip. Deposited $50, worked my way through the whole bonus requirements, and went to cash out. Was asked for verification documents the next day, which I emailed off, was asked again for my credit card photo front and back, which I did. I've emailed twice to confirm they received them. I logged tonight and saw my payment was processed, so I was excited. Well all that ment was they put the money back in my All slots account. So I asked online chat, and they told me they cancelled it cause of outstanding documents. I was asked to send in a copy of my credit card again, which I just did before typing this post. I cant help but feel like this is a run around, So I'm really hoping someone can chime in, and tell me what is still required, and how I go about getting out my $900. I will admit this has soured me towards online casino's, they are super quick to take my credit card, but when it comes times to take something out it feels like is climbing a mountain.

Posted on October 3, 2017.

Curious what does one do if they do not respond? Do we resubmit the complaint?

Thanks

Posted on October 3, 2017.

Hi Mrbobisto,

Thank you for your query.

I have reviewed your account and can confirm that your account is fully verified.

Your withdrawal of 900 has been processed and released into your bank account. You should see your monies within 2 - 5 working days, worst case scenario, it could be a lot sooner.

Please let me know as soon as you have received your funds.

Kind Regards,
Gabriela

AskGamblers
Posted on October 6, 2017.

Dear @Mrbobisto,

Please let us know if we may close this complaint as resolved? Please keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

We would also like to use the occasion and suggest to player to contact our team and request complaint's reopening in case something goes wrong with their payment/s.

Thank you for your cooperation.

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy

Try your luck with top-rated casinos on the market!

You have been inactive for 90 seconds