Ag Awards

All Slots Casino - Verification and withdrawal issue

Mrbobisto Canada
Posted on September 30, 2017

Decided one night to play the slots from my hotel, while on a work trip. Deposited $50, worked my way through the whole bonus requirements, and went to cash out. Was asked for verification documents the next day, which I emailed off, was asked again for my credit card photo front and back, which I did. I've emailed twice to confirm they received them. I logged tonight and saw my payment was processed, so I was excited. Well all that ment was they put the money back in my All slots account. So I asked online chat, and they told me they cancelled it cause of outstanding documents. I was asked to send in a copy of my credit card again, which I just did before typing this post. I cant help but feel like this is a run around, So I'm really hoping someone can chime in, and tell me what is still required, and how I go about getting out my $900. I will admit this has soured me towards online casino's, they are super quick to take my credit card, but when it comes times to take something out it feels like is climbing a mountain.

Mrbobisto Canada
Posted on October 3, 2017

Curious what does one do if they do not respond? Do we resubmit the complaint?


Posted on October 3, 2017

Hi Mrbobisto,

Thank you for your query.

I have reviewed your account and can confirm that your account is fully verified.

Your withdrawal of 900 has been processed and released into your bank account. You should see your monies within 2 - 5 working days, worst case scenario, it could be a lot sooner.

Please let me know as soon as you have received your funds.

Kind Regards,

Posted on October 6, 2017

Dear @Mrbobisto,

Please let us know if we may close this complaint as resolved? Please keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

We would also like to use the occasion and suggest to player to contact our team and request complaint's reopening in case something goes wrong with their payment/s.

Thank you for your cooperation.

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