Resolved
£500
Resolved
888 Casino - Account Temporarily Disabled and Being ignored
I set up an account with 888 casino on 5th December.I deposited a few times and had no issues.On a deposit of £500 through my paypal, within minutes ...
Unresolved
Unresolved
Casumo Casino - Complaint not handled within MGA time guidelines
Casumo complaint filed at 8th of December and is not answered yet. Mga regulations state 20 days maximum handling time. Se attached files.Casumo has ...
Resolved
$7,000
Resolved
PokerStars Casino - Account restriction
Hello,About one week ago my Pokerstars Account got "restricted" in terms of a routine investigation.I have empathy and absolutely no issue with that, ...
Rejected
Rejected
Bodog Casino - Account Disabled and Customer Support Declined Assistance
I called on December 30th, 2019 to inquire about delays with receiving a cheque from a withdrawal that I requested 15 days prior to my call and was ...
Unresolved
Unresolved
Crazy King Casino - Non adherence to self exclusion request
I registered with Gamstop in September 2019 and continue to receive offers and promos from this casino, despite them adhering to the Gamstop rule and ...
Unresolved
Unresolved
Big Thunder Slots Casino - Non adherence to Gamstop rule
I registered with Gamstop in September 2019 and continue to receive offers and promos from this casino, despite them adhering to the Gamstop rule and ...
Unresolved
Unresolved
Big Win Vegas Casino - Non adherence to Gamstop
I registered with Gamstop in September 2019 and continue to receive offers and promos from this casino, despite them adhering to the Gamstop rule and ...
Resolved
Resolved
Betrebels Casino - Account suspended with false information
Hello!It is truly unfortunate to receive an email detailing my accounts closure, especially when the reasons detailed are not applicable for me, and ...
Resolved
Resolved
21 Dukes Casino - Withdrawal approved, then got my account closed without further info
Hello...so after a very grueling time consuming process of verification of all necessary I.d proof of address credit card pics and credit card voucher ...
Rejected
Rejected
BetBoro Casino - Took my money without any explanation and proof
I opened account in Betboro, I deposited 200 euro and took 50% welcome bonus. I had good luck and managed to reach 1 247,xx euro balance while ...
Resolved
€75
Resolved
Justspin Casino - Self exclusion issue
Hi, my previous complaint about this problem has been rejected.I'm contacting you because on 30. September 2019 I have self-excluded myself from 21. ...
Resolved
€0
Resolved
Campeonbet Casino - Account locked casino remains unresponsive
Dear askgamblers team,It all started well. Within hours the verification of my account was completed. I got lucky playing online casino and also made ...
Resolved
Resolved
Slots Village Casino - Account closed with no further explanation
I’m very appreciative that I found this site because I have hit the brick wall trying to resolve this issue! Couple emails between slotsvillage ...
Resolved
€400
Resolved
Casoo Casino - They closed my account and I have no idea why
On Monday 9.12 I made an account and deposit with bonus. I wagered the bonus and made 400 Euros withdrawal request and sent all the documents they ...
Resolved
Resolved
18Bet Casino - Account closed and no explanation so far why €4,900 balance is still not paid
02 December 2019 when i tried to log into my 18bet account that has around 4800-4900 euro balance but i couldn't and saw message that the account is ...
Unresolved
£561
Unresolved
Gala Spins Casino - Winnings held and account closed due to a business decision
I don’t regularly play Gala Spins but I deposited £20 on Monday night and won £561.28 on ‘Book of the Irish’ game. I immediately proceeded ...
Resolved
Resolved
PokerStars Casino - Account under routine investigation and no response from support
Hello. I am currently being ignored by PokerStars Casino regarding my account is under routine investigation. It's been already 72 hours and I have ...
Rejected
€3,200
Rejected
Slotzo Casino - Account closure
29.10.2019 I made a deposit of 98 € and won 3200 €. After a request to withdraw money 3200 €, the account was blocked and requested documents. ...
Resolved
$410
Resolved
PokerStars Casino - Froze account after deposit, not responding anymore
PokerStars froze my account after I deposited $410. The reason cited was that my account is associated with another account. I live in the same ...
Resolved
€45,000
Resolved
Casoo Casino - Account closure without valid cause
Casoo is trying to come up with anything for past 3-4 weeks to prevent payment of 45.000 EUR which I've won fair and square. Now, they've closed up my ...
Resolved
€75
Resolved
LeoVegas Casino - Account locked for security reasons
A day after I made a withdrawal my account became locked for “security reasons”. This happend Thursday november 14th. My account is fully verified ...
Resolved
$1,226
Resolved
EmuCasino - Withdraw never came and then blocked account when enquired
On 1st November 2019, I deposited $150 into my Emu Account, through out the night I played numerous slot games and black jack, by the end of the night ...
Resolved
$0
Resolved
Royal Ace Casino - Closed account after requesting $9,500 withdrawal
Help, I signed up at royal ace casino and deposited with barkleys USA credit card 70$ got bonus from them and won 12.100$ I played my bonus till 9.500 ...
Resolved
$2,250
Resolved
BetOnline Casino - Account Blocking
Dear Sirs,I made a withdrawal for $2000 in bitcoin on sportsbook betonline.ag.My payout has been denied and my account has been locked without reason ...
Resolved
$420
Resolved
Playamo Casino - Account closed on false accusation of second account
Since the 4th of May I have been attempting to withdraw my balance of $420 from playamo. Playamo claimed by account had a duplicate and I would need ...
Resolved
£600
Resolved
Bronze Casino - Accepting players from UK
Hi I signed up and deposited on your site with no problems at all. I've since discovered you hold no UK gaming license and it clearly states on here ...
Resolved
€4,091
Resolved
MyChance Casino - Casino closed my account with my winning
Hello! So I've been playing with this casino for a long time. Fortune finally favored me with their reload bonus, when I 17.9.2019 deposited 200 euros ...
Resolved
£500
Resolved
bwin Casino - Account Closure after Withdrawal Request
Hi All!I have had a BWIN account for some time now and they have received ALOT of custom from me. I have made several withdrawals and deposits with no ...