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PokerStars Casino - Account has been restricted for 16 days

RESOLVED
Complaint Info
Disputed casino PokerStars Casino
Reason Account closure
Posted on June 19, 2019

My account has been restricted for 16 days for a 'routine security investigation'. Stars didn't ask me to provide any documents or anything nor did they give me a reason as to why. I didn't even receive an automated mail.

I have contacted support several times for the past two weeks, but no one has bothered to answer yet,

AskGamblers
Posted on October 7, 2020

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of PokerStars Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Posted on October 7, 2020

Hi Evwhenutg,

Thanks for reaching out and our sincere apologies for the delay in reply.

After reviewing your account, we see that it was reinstated on 20-06-2019, the day after you posted your issue.

We also see that you have logged in, played and made transactions.

Our apologies for the inconvenience and should you have any other questions, you can reach us via the Help button on the website.

For now, we wish you a lovely evening and the best of luck at the tables.

Kind regards

PokerStars Support

AskGamblers
Posted on October 7, 2020

Dear @EVwhenUTG,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

PokerStars Casino Complaints

  • 137 of 171 resolved
  • 2 days avg response
  • 5 days avg complaint life
  • 2,797 USD avg amount

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