Ag Awards

PokerStars Casino - Holding Funds, Not Responding

Complaint Info
Disputed casino PokerStars Casino
Reason Account closure
Posted on July 1, 2019

PokerStarsUK froze my account over 3 months ago with funds in it. I’ve been a customer over 2 years and it’s was for the source of funds verification which I submitted and they verified they hen froze it again 2 weeks later and since then and over 30 emails I am yet to have a response despite trying to raise a complaint directly and even asking them to simply close my account and return my funds.

I have had one generic response but I am still yet to have anything further and running out of options.

Posted on July 1, 2019

Dear @Luciekitching,

Please make sure to update your complaint accordingly and clarify the total amount of the locked funds.

Thanks for cooperating the AskGamblers Complaints Team.

PokerStars Casino Complaints

  • 101 of 159 resolved
  • 2 days avg response
  • 5 days avg complaint life
  • 2,833 USD avg amount

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