Planet 7 Casino - After two withdrawal requests, casino closed my account without explanation

Dear @Marms87,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

The amounts were $800 on 08/26/2020, requested via wire transfer and $150 on 08/31/2020, requested via check.

Hi Megan--

I apologize for the frustration you've been experiencing with this.

I've been looking over your account and I do see there is a flag on it. I've sent a query to our Payments Manager asking for further information--as soon as I receive her reply, I'll be back with details for you.

All the best,

Tawni

Thank you for looking into this matter for me, if there is any issue with my account it would've been there before I added money, and I used support to help me add money twice and it was never mentioned. So thank you for your time and looking into this.

Hi Megan--

Your last post is a bit curious, as the reason for the closure is that you've opened multiple accounts, using varying information.

All of this goes against our terms and conditions:

General Terms & Conditions for Membership

5. Only one real account per Player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any winnings, and all withdrawals will be cancelled.

12. The Casino reserves the right to cancel your account for any reason whatsoever at any time without notice to you. Any balance in your account at the time of such cancellation may be credited to you, however, the Casino reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in your casino account in any circumstances including:
a. If there is evidence to suggest that you have more than one active account for the Casino;

Your winnings have been voided and your deposits have been sent for refund. Please know that refunds can take up to a few months to be received, due to third party processing.

I've sent the necessary evidence to AskGamblers management as proof that what I've stated is accurate.

Tawni

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Planet 7 Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.