Ag Awards

PokerStars Casino - Closed my account without paying available balance of funds

Complaint Info
Disputed casino PokerStars Casino
Reason Account closure
Amount $ 8000
Posted on June 27, 2019

I requested to close my PokerStars account, submitted my ID documents and then requested a withdraw. I had over $8k CAD in my account.

20 days later I received an email from PokerStars stating that my account had been permanently closed. There was no mention of paying out the funds in the account.

I instantly replied to the closure email and cc’d poker stars support. I stated that my funds have not been released and asked how it was possible to close my account without paying out my funds.

I have tried to reach PokerStars and PokerStars support over many different forms of social media and have send multiple emails.

It’s been over a week since my account was closed and still I have not heard anything back! Please help!

PokerStars Casino Complaints

  • 101 of 159 resolved
  • 2 days avg response
  • 5 days avg complaint life
  • 2,833 USD avg amount

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