PokerStars Casino - Closed my account without paying available balance of funds

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of PokerStars Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Hello Jchaud,

Thank you for reaching out and our apologies for the delay in our reply.

After reviewing your account, we see that you have been in contact with the relevant team regarding your account and that you were informed that it was closed permanently, in July last year.

The funds on your account, CAD 8,783.00, were processed on 30-07-2019, and should have reached you 3 to 5 working days after that. If you still have not received them, please let us know.

Should you have any other questions, please let us know.

For now we wish you a nice day.

Kind regards

PokerStars Support

Dear @jchaud,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.