I requested to close my PokerStars account, submitted my ID documents and then requested a withdraw. I had over $8k CAD in my account.
20 days later I received an email from PokerStars stating that my account had been permanently closed. There was no mention of paying out the funds in the account.
I instantly replied to the closure email and cc’d poker stars support. I stated that my funds have not been released and asked how it was possible to close my account without paying out my funds.
I have tried to reach PokerStars and PokerStars support over many different forms of social media and have send multiple emails.
It’s been over a week since my account was closed and still I have not heard anything back! Please help!