After I lost $900 a few days ago, I got an email from Pokerstars 2 days after, that my account was closed. They appeal to the 'Terms of Service'. This indicates that Pokerstars has the right to close an account. This is 'fine' but they give no reason! Even after 5 mails where I insist on a good explanation, they do not want to give this. Their last reaction was:
"We regret that we can not provide you with more information on this. This business decision is firm and will not change."
I have had an account for more than 10 years, never had any problems. Pokerstars profiles itself as a customer-friendly company. But just closing your account and not giving up a reason is not really customer friendly, right? Especially if you ask 5 times.
Hopefully I will be heard through this way and I will receive my deserved answer.