Unjustified account block

Dear all,

AskGamblers Complaints Team has been informed on behalf of Karjala Casino that the official complaint, submitted on behalf of complainant in front of appointed ADR, has been ruled and that both parties are satisfied with the resolution. 

We kindly ask the @jtapsa to confirm. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Karjala Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear all,

We regret to inform you that following the submitter's confirmation that the issue, subject to this dispute, has already been raised with the relevant regulatory body and, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved.

As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

Yes, I do have active complaint.

I contact MGA, about this topic and they say that I have to made my complaint via The POGG, so I have there active complaint, but it haven't made any progress. I post that complaint at May 15, 2020.

They responded me at MAY 15, 2020:

Hi jtapsa - welcome to ThePOGG.com!

As we are the ADR for the MT Secure Trade license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http:/­/th­epo­gg.c­om­/te­rms­-of­-use/ and the terms of use for our complaint service here - https:­//t­hep­ogg.co­m/t­erm­s-o­f-u­se-­for­-di­spu­te-­res­olu­tio­n-s­ervice/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG


But I have not heard of them since..

Best,

Joonas