PokerStars Casino - Account Frozen, not responding to emails

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of PokerStars Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Hello Leo7755,

Thank you for reaching out and our sincere apologies for our late reply.

After reviewing your account, we can see that it was closed as a duplicate of your main account, on 16-06-2019, and that the funds you deposited, were transferred to that main account, the day after, 17-06-2019.

We also see on your main account, that you have logged in and played, since you received the funds there.

Should you have any other questions, you can reach us via the Help button on the website.

Kind Regards

PokerStars Support

Dear @Leo7755,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.