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21 Dukes Casino - Account closure after €500 deposit

RESOLVED
Complaint Info
Disputed casino 21 Dukes Casino
Reason Account closure
eduardoandre Portugal
Posted on October 16, 2020

Hi askgamblers team,

Today i made my registration on 21Dukes. First, i gambled the 25 free spins promotion which i lost. After that i made a 500€ deposit and putted some bets on videopoker "Jacks or Better". Later, when i was trying to log in, i received a message: "please note this account was disabled". I sent an email to support but didn't get an answer yet. I can't talk with live chat because I can't log in. I'm very worried and confused about this situation because I'm trying to understand why my account was disabled after some gambling on videopoker?!?!

I really need some help here please.

Thanks!!

Posted on October 20, 2020

Hello,

Thank you for reaching out to us!

Kindly note that the account has been temporarily suspended pending verification. Our Security department has reached out to you to provide instructions on how to re-enable your account.

Kind regards,
21 Dukes

eduardoandre Portugal
Posted on October 22, 2020

Hi askgamblers team,

For now you can close this complaint because my account was reactivated. In case of future "problems" i will get in touch.

Thanks also to 21dukes team for the quick answer.

AskGamblers
Posted on October 22, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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