So I have just received an email from videoslots. This is all they have been able to come up with after weeks of investigating. Quoting more of their terms and conditions in the hopes that I will just back off. I thought I would mention the fact that I was also told by Daniel a couple of weeks ago that he had been in touch with the payment department and had been advised that I could claim back my original deposits, I had to contact payment department if I wanted to do this. Apparently this is now no longer an option. Even though I had been told that I could do this.
I hope that you are well.
I am contacting you on behalf of our security department regarding your account at Videoslots.com.
After that our security department has evaluated the situation, your account will remain closed and we kindly refer to our Terms & Conditions.
1.4 Videoslots reserves the right, at its own discretion, to:
decline a person to open a Videoslots account and/or to close an existing account decline to accept no deposits without any explanation, provided that any wagers and winnings already made will be honoured by the Company as long as these were not acquired by fraud or other illegal or illicit means;
suspend and/or cancel the person from promotional activities, competitions or other services, whenever
Videoslots is of the opinion that there are legitimate concerns that the account is, has been or may
be used for illegal, fraudulent or dishonest activities
request documents for verification of identity, the authorisation to use a specific card (including pre-paid cards) and/or other facts provided by the account holder, before expediting withdrawals.
hold and manage funds belonging to the account holder in accordance with generally accepted guidelines
for cash management. This may include a financial institution and/or a payment solution provider being
entrusted to hold funds in the name of and/or for the benefit of the account holder
forfeit and/or confiscate funds available on an account and/or refuse to honour a claim, in the event that, directly or indirectly, these Terms and Conditions have been violated and/or other unauthorised
limit and refuse bets and to terminate events or games from being offered on the site.
This was the term that was quoted in the email, a totally different one again. They have tried to point me to several different terms over the course of this matter and each time offer no explanation or provide any proof that I have broken any of these terms. I tried to contact live chat but they were very rude and abrupt with me and clearly getting annoyed with my case as I have been in touch several times a day, every day. Something I shouldn’t have had to do. I was actually told yesterday by live chat that I shouldn’t worry and that I would probably get my money returned to me. They were just telling me what I wanted to hear in the hopes that I wouldn’t be bothering them with anymore questions that they couldn’t answer.
I would like an explanation, videoslots. To anyone reading this do yourself a favour and stay away from this casino. They hope that by quoting random terms from their t&c’s that they don’t have to honour winnings.
Would you care to shed some light on this Daniel?