I signed up a Betfair account and was granted a welcome bonus upon my deposit. I managed to win a significant sum of money and tried to withdraw my cash balance of £14,035 which I have been very excited about. I was subsequently asked for my verification documents (ID etc.) which were provided without delay. I was then told I had to do a verification call, during which some strange questioning took place but the call was completed and I thought nothing else of it. However, after jumping through all these hoops I was extremely disappointed to have received an email stating : -
"...our routine checks strongly suggest that another Betfair account was opened from the same device a few days after your account had been opened. Unfortunately this is against our terms and conditions and since there was no explanation provided from your end on this we will only be able to return your deposit. We have now requested a withdrawal of £200 to your registered card.."
I have no idea what Betfair mean by "strongly suggest" and despite challenging this in writing they have still not provided me with any further explanation or evidence that I have breached a term (which I know I haven't so they cannot do so!).
I am very upset and feel victimized. How can it be that I win a significant sum from Betfair and then they refuse to pay me even though I checked all the terms before proceeding and played fairly. Seemingly they simply don't want to pay out due to the amount I have won. It seems very unfair.
I want my account re-opened and full balance of £14035 restored immediately please, otherwise I will be taking this issue further.