On February 13 i had redeem MYvip coupon at 1.57 am in the morning.
On February 13 i request a withdraw of 500 by ecopay for 500$ (My money was Withdrayable and still are accordind to their bonus terms. 30x wagering no max cash out
on february 14 i requested a Bankwire of 2500 witch is the limit (Even if they advertise ne max cash out for this bonus)
I try to communicate with them several time after 5 or 6 days to see what was going on. Never got an answer on phone, email, . The live chat is avalaible for deposit, but when you ask them about withdraw they put you on hold, and never come back. (This happen several time)
On February 23 i receive and email that my withdraw was decline. No reason given.
I claerly understand the process of verification and Id and everything. I am member of ever 30 casino and no one has never decline a payment. Sometime they delay it but they tell you why.
When i made the withdraw, they clerly write that if you have an ecopay account you don't need to submit document. (I am member there for quite a while so i don't really remember if i submit my document. But i normally do it if ever they ask for, withc every casino normally does.
I am not a newbie. I know evrything about playthought and max bet, when you play under bonus.
I try 10 time to communicate with them today by phone, email, chat anf there is absolutely no answer. I hate to do it, but AskGambler is my last trial, otherwise i will communicate with the casino authority who regulate them, and fullfi a complain. I know it s a very long process, but i am not in a rush.
I also communicate several time time with my vip host. It was Anna, then Curt, then Paul. No one answer. But they have quick answer if you ask them for ''hot coupon''
i love this casino, their interface and even their quick cashier answer for paiment. But for withdraw... Terrible.
I will also communicate with Ecopayz and fill a complain if i have no answer here. Ecopayz are really sensitive to their relation with customer, and i would be very surprise if they tolerate unfair practice. Excuse my bad english, i am from a natively french from Canada