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Casino closing my account with 21000 NOK


Hi
Won some money this weekend ... when I check my e-mail today in the morning I see that the first 3 withdrawals are conducted in 1000 - nok each to Neteller ..., But the other withdrawals with total 16000, - nok has not been done ... trying to login to the site and get auto-told that my account has been blocked .. and that I should contact support .. (got no mail about it) no live chat, no phone I can call ... and they havent answered my mail for the hole day ? .. then im I stucked with 16000, - nok for withdrawal and 5000 - nok for play account ..? Also submitted verification documents on Saturday and received no response to it
I Expect at least a mail saying why they block my account.. and what will happens with my money ???
I really want to know why Vip Stakes Casino has closed my account ?
Disputed Casino VIP Stakes Casino
Amount kr21000

Discussion

User name
Based on player's last comment, we consider this case as resolved and it is now officially closed.
User name loyalty-level-2
Hi

Vip stakes Casino has transfered my Money yesterday.
I was exclused from their site after rule 13.6 that says that they can end my account With out giving me a reason. Its a strange rule but almost all Casinos have it and i have accepted that when signing up. if they have sent me mail or not i will never now, i havent recived them... but they opend my account again so i could text them questions from the site and they anserwes them good and followed up what they wrote in action, so it seems like an ok Casino to play With. After the pay out my site are closed again but i will still say thank you to vip stakes for beeing fair With this handling.

Also a big ty for askgamblers for having a site like this, and giving players the possibility to Write about problems.

Case solved to my satisfaction and after vip stakes rules, and im happy :-)
User name loyalty-level-2
Asked on when i could get my Money monday morning, was insured that i will get them duringthis week. so ihope they stand up and do as they promissed
User name loyalty-level-2
Hi again.

I could post questions from this site when i was logged in, so around 11
30 i asked why my account had been blocked and why my whitdrawels wasent made, dident expect anyresponse so after some houers i made some sports bet for around 2000,- thinking maybe my account had been blocked case og Security check or mistake, and was opened again becase nothing was wrong.
So just after maiking my bet i got this Nice reply on my request :

"Alex Carlov - Dear xxx, your account has been unblocked, so you could contact us. We have sent you around 10 e-mails, but seems, that you have blocked our e-mail address and it is counted as spam. Your account has been closed according to paragraph 13.6 of VIP Stakes Terms and Condition. This means, that Terms of Use have been terminated and you are not allowed to play in our casino anymore. None of your withdrawals requests will be affected by that and will be processed as usual. There is only 1 withdrawal available per week, if you would like to make this process faster, you could cancel all your current withdrawals and merge it in one. You can do that, when you are just logged in on our website and at the bottom end you will see Withdrawals tab in blue status bar."

This rule that they mention as reason for kicking me out basickley say that they kan kick me out if they want to, but that it shouldent affect my whitdrawels.

My bets for nok 2000,- lost by the way, so i now canceld al my whitdrawels, and made one single one for nok 19000,- as i was told i could

When it comes to the mails they clame to have sent, i have recived none, and ihave of course checked my spam filters daily, but i recive their mails about bonuses and auto-mails about whitdrawels.... but it can of corse be many reasons for that.

If they now pay my Money monday/tuesday everything will have been done by their rules, and this will be solwed according to their rules

VIP Stakes Casino Complaint Stats

Resolved 3 / 3
Avg. Amount $830
Avg. Complaint Duration 5 days
Avg. Response Time 3 days

VIP Stakes Casino Complaints

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Welcome Bonus Not Credited & Support Ignore My Messages!
I found VIP Stakes Casino through this affiliate page http://www.netentcasino.com/netent-casinos/vip-stakes/ & went ahead with the exclusive offer. After signing up, I was prompted with a pop up that said "Get 50% extra on top of your 150% if your deposit today". So I clicked Yes and went ahead and deposited $50. After depositing the $50 I realized that no bonus money had been credited. So I contacted support and waited for them to reply. To which they replied "lex Carlov - Dear Lisa, unfortunately, deposited amount does not makes you eligible for this bonus, you had to choose 150% bonus to get it, as minimum deposit amount for 200% bonus is $101". I then went on to say the following ---- I did select the 150% bonus, then I was told if I deposited today I could have an extra 50% and get 200% but must deposit today only. Also if you view the promotion page https://vipstakes.com/en/promotions/1non02vs it does not say that to receive the 200% bonus you must deposit $101+. If you read the terms and conditions it says * The promotion page offering the 200% bonus. https://vipstakes.com/en/promotions/1non02vs Individual Terms & Conditions - This offer is valid for seven days after you get an email invitation; General Terms & Conditions - https://vipstakes.com/en/promotions/general_terms/ DEPOSIT BONUS Unless stated otherwise all bonuses, triggered by deposit, require a minimum deposit of 10 EUR or currency equivalent; Wagering requirement for bonus money, triggered by deposit, is being calculated from bonus+deposit multiplied by rollover count; Unless stated otherwise all bonus money awarded will have a 45x wagering requirement; While wagering the bonus the maximum bet per round is 5 euro or currency equivalent, and if player exceeds this amount VIP Stakes reserves the right to cancel the bonus and any winnings attached; Unless stated otherwise, the maximum bonus amount, triggered by deposit, is limited to 100 EUR or currency equivalent; Bonus is valid for a period of 7 days from the date of issue. VIP Stakes reserves the right to remove any remaining/unused bonus from the player's account at the end of the stated period. VIP SPINS TRIGGERED BY DEPOSIT Unless stated otherwise all VIP spins, triggered by deposit, require a minimum deposit of 10 EUR or currency equivalent; Wagering requirement for bonus money won from VIP Spins, triggered by deposit, is being calculated from bonus multiplied by rollover count; ------------------------------ After this the Support staff ignored my messages, refused to credit me any bonus for my $50 deposit & they also don't have the Net Entertainment slots as they claim they do. This casino is a joke. I have also attached screen shots of all the messages so you can see for yourself that this casino is nothing but a scam.
Status solved Resolved
$150