So if the prize redemption shows PAID wouldn't that mean the money should be in my account? Zula Casino's Transaction Log Says that they paid me out my redemption consisting of a total of $600 on 9/4/2025 at 7:02pm. The redemption ref # is 120127639-1 & user ID 120127639.
Wouldn't you think if you show your prize as paid it would actually be "paid?" or am I missing something here.
Complaint Info
Dear Zula Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Zula Casino Complaints
- 3 of 22 Resolved
- 2 days Avg response
- 4 days Avg complaint life
- 5,813 USD Avg amount
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Unresolved
Zula Casino - Redemption on Zula not paid out
$800
Unresolved
Zula Casino - Redemption on Zula not paid out
I have a redemption of 800 that states in my account it was paid but was never paid out to me. I am asking them to send it to another bank account or ...
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Unresolved
Zula Casino - Stated rewards not provided
Unresolved
Zula Casino - Stated rewards not provided
I have been playing at Zula Casino for some time and make clean deposits regularly. I am now a Platinum Tier player. In the tab that describes the ...
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Unresolved
Zula Casino - Redemption request not going through and account locked for security
Unresolved
Zula Casino - Redemption request not going through and account locked for security
I received an email from Zula saying my account was undergoing a security check, but it’s been 2 months now, and they haven’t unlocked it or ...
Read more -
Unresolved
Zula Casino - Jackpot won denied redemption and closed account
$26,000
Unresolved
Zula Casino - Jackpot won denied redemption and closed account
Hello, I’ve spent thousands here at the Zula. I won about 26k. Tried to redeem then they wanted to do “reverify my account” then asked me for a ...
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