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Zula Casino - Prize Redemption Payment shows PAID but I still haven't received payment

UNRESOLVED

Complaint Info

Disputed casino

Zula Casino

Amount

$ 600

3 weeks ago

So if the prize redemption shows PAID wouldn't that mean the money should be in my account? Zula Casino's Transaction Log Says that they paid me out my redemption consisting of a total of $600 on 9/4/2025 at 7:02pm. The redemption ref # is 120127639-1 & user ID 120127639.

Wouldn't you think if you show your prize as paid it would actually be "paid?" or am I missing something here.

AskGamblers
2 weeks ago

Dear Zula Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.