So if the prize redemption shows PAID wouldn't that mean the money should be in my account? Zula Casino's Transaction Log Says that they paid me out my redemption consisting of a total of $600 on 9/4/2025 at 7:02pm. The redemption ref # is 120127639-1 & user ID 120127639.
Wouldn't you think if you show your prize as paid it would actually be "paid?" or am I missing something here.
Complaint Info

Dear Zula Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Zula Casino Complaints
- 3 of 19 resolved
- 2 days avg response
- 4 days avg complaint life
- 6,689 USD avg amount
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Unresolved
Zula Casino - Jackpot won denied redemption and closed account
$26,000
Unresolved
Zula Casino - Jackpot won denied redemption and closed account
Hello, I’ve spent thousands here at the Zula. I won about 26k. Tried to redeem then they wanted to do “reverify my account” then asked me for a ...
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Unresolved
Zula Casino - Yet to receive redemption
Unresolved
Zula Casino - Yet to receive redemption
My redemption with Zula Casino for $100.19 dollars has been approved and said “paid” on the website for over the 7 business days, which is over ...
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Unresolved
Zula Casino - I have been locked out of my Zula account for almost a month since depositing 1000
$1,000
Unresolved
Zula Casino - I have been locked out of my Zula account for almost a month since depositing 1000
I deposited 1000 dollars into my Zula account because of a promo offering a free 1000 on top. After playing for a few hours, my account was locked out ...
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Unresolved
Zula Casino - Verification going on for a long time
Unresolved
Zula Casino - Verification going on for a long time
On Sept. 16, 2025, my verification request to Zula Casino was denied. I reached out to support for help and to inquire why I was denied. The first ...
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