I used this new site in late July until August. I had a total of over 20 redemptions marked "rejected". Their support staff had every excuse. When I had a meeting with their manager, Adam, he explained their processor is the lowest level and is overwhelmed by all the transactions. I asked for a full refund. I was not given this. They also advertise "instant redemptions", which is clearly falsified.
AskGamblers
Dear @Brandonsf415,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
Thank you for the update - atleast 30 payments. They would always tell me, its just a "hicup" in thier system, until I recieved the truth from thier manager. This is a common issue for now with the site. If you have any questions please let me know.
AskGamblers
Dear @Brandonsf415,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
Thanks for the follow up - Im disputing, and trying to work with them, on 82 purchases @ $100 and 26 purchases @ $200. I had a total of at least 22 redemptions marked "rejected" because of thier new elementry level processor.
AskGamblers
Dear RichSweeps Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
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