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RichSweeps Casino - Rejected redemptions and a failed processor

93 hours left for RichSweeps Casino to respond.
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Complaint Info

Disputed casino

RichSweeps Casino
2 hours ago

I used this new site in late July until August. I had a total of over 20 redemptions marked "rejected". Their support staff had every excuse. When I had a meeting with their manager, Adam, he explained their processor is the lowest level and is overwhelmed by all the transactions. I asked for a full refund. I was not given this. They also advertise "instant redemptions", which is clearly falsified.

AskGamblers
2 hours ago

Dear @Brandonsf415,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

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