I've been writing back and forth, I keep getting the same line "it's still under review".
At first, it was 3-5 business days over and over again. Today marks a month.
I've been trying to get my redemption since 7/29/25. Each time I asked, my question didn't get answered. Instead, they assured me it's still under review.
Thanks for reaching out.
If there's anything else, dont hesitate to email.
AskGamblers
Dear @Smithhenry1,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
AskGamblers
Dear Zula Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Uploading the screenshot of game information and transactions.
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