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Casino Complaints

WOW Vegas Casino - Fail to verify account

UNRESOLVED

Complaint Info

Disputed casino

WOW Vegas Casino

Amount

$ 3000

2 weeks ago

I sent numerous emails of my verification documents, and I still haven't received any response from a real agent except an AI bot.

I have proof of a screenshot of them saying those are the required documents, and my account should be fixed, but it's not.

I won a little over 3,000, and they won't cash me out.

AskGamblers
2 weeks ago

Dear WOW Vegas Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

2 weeks ago

The only update I have is this after I submitted a selfie verification