On Sept. 16, 2025, my verification request to Zula Casino was denied. I reached out to support for help and to inquire why I was denied.
The first email I received from Zula support asked me to take a picture of my ID. Then, take a selfie of me holding my ID. I quickly supplied them with this request. I was told that they had sent this info to their third-party identification specialist and that I would be contacted as soon as they had an update. I
have emailed every couple of days asking for an update, and I just keep getting what I feel is " the run around"....
I will attach my denial page as well as the email correspondence below. I would like to be verified so I can withdraw my winnings. I will also attach the documents they require for verification, which I believe all fit their guidelines. Thank you.
<full name removed>
