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Tiger Gaming - Keeps on refusing withdrawal requests

RESOLVED
Complaint Info
Disputed casino Tiger Gaming
Reason Declined payment
Amount $ 59.58
Posted on April 30, 2018

I have been made aware that Tiger Gaming will be stopping operations in Australia. They have sent an email informing my account is blocked, so far all good. I was also sent an email the 17th of April informing that you can withdraw all funds until the 30th of April - I believe that is a very small amount of time to sort things out.
Anyway, I have looked at their withdrawal options and chose Ecopayz to withdraw - I set up an account and submitted the request.
I received an email stating that method can`t be used in Australia, a mention that was not made on their website.
I was informed Bitcoin, Litecoin and Entropay are suitable methods for Australia - I thus continued and created an account with Entropay and submitted a withdrawal request - the only way of doing this is by submitting your credit card details which I`ve done but I keep getting an error message that my card is refused and I should contact customer services - I have sent multiple emails, logged a complaint through Facebook but not reply received yet. Despite their promise to get back in 48h.

We are closing in on the deadline and I have feeling they will not respond until then. I have made plenty of efforts to withdraw MY money and this online fraudulent enterprise is taking an advantage of customers.

Please advise on how to proceed.

AskGamblers
Posted on April 30, 2018

Dear @Cedric.Lampi,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on May 1, 2018

Hello,

We are sorry that you are having difficulties with the payout method available in your location. As we always want to respect geographical jurisdictions, it can sometimes limit our financial options. A Tiger Gaming representative will contact you today to assist in settling the matter.

Regards,
Tiger Gaming Support

AskGamblers
Posted on May 5, 2018

Dear @Cedric.Lampi,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on May 7, 2018

Good Morning,

It is correct that Tiger Gaming has been trying to get in touch with me. They have kept a number of times but unfortunately every time during business hours, making it hard for me to get to the phone. I have emailed them specific times and received replies they would forward it to the relevant person. Since Friday I have not been contacted anymore. The issue is still not resolved.

Hoping to keep this topic open until I have confirmation this is resolved and the money is in my account.

with kind regards,

Posted on May 10, 2018

Hello,

We managed to speak with the player and sort this all out. Payment issue is resolved.

Regards,

Tiger Gaming Support

AskGamblers
Posted on May 10, 2018

Dear @Cedric.Lampi,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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