Hi again TheSwede,
I would like to put the facts straight just so that we are sure we are talking about the same things. The system is designed as a feedback and closure tool so that we could improve our services while protecting our players. While the closure tool was available on the site, one of the reasons players stated was for example that they were unhappy with support, hence cases where we want to follow up and improve. You closed your account two times in 2013, both times for the same reason which was that you felt that the game pay-outs were lower than you expected, so you were not enjoying to play. After the first time you closed your account you changed your mind and reopened your account. Again, you were not happy with the pay-outs and closed your account. We have not received any communication from you saying that you were unhappy that you could come back and play the games again, which might have seemed reasonable since from your first closure you were aware that the reason you stated would allow you to log back in. You have been in touch a few times during this year about your documents, withdrawal and about complimentary offers. After this you have made your forum post without contacting us in order to ask us to close your account. Fortunately we received a notification about your forum post where you mentioned that you have issues with gambling and we closed your account without the option for you to ever log in again. It was unfortunate that you did not also contact us and let us know about this, and unfortunate that you have not contacted us in the past saying that you have issues with gambling. Now that we know, your account is completely inaccessible to you. You write that you have an old thread on Casinomeister. I am not in any way questioning your sincerity, but it is not possible for a casino to know your reasons without being informed. Now that we know, your account will remain closed.