Ag Awards

ComeOn Casino - The closed account was available to open right away.

Complaint Info
Disputed casino ComeOn Casino
Reason Other
Posted on June 13, 2014

I have been battling some serious gambling problems, and closed every account i had. All of them permanently, except @ comeon. I closed my account a while ago using their self closure tool.

I revisited the site after some time only to find that i could re-open it in a second.

On top of that they offer play by bill. I shouldnt ever be allowed back in. But still i could get right back in and play. Now im stuck with bills i cannot pay.

This is bad practice and it defeats the purpose of a self exclusion tool if its not working, I have been depositing quite alot and uting pay by bill aswell. Shame on me, and shame on them. This should NOT have been allowed to happen on such a "reputable" casino. I am in debt and because of this thing that didnt work.

Posted on June 13, 2014

I would like to state that i want my account closed forever and ever and i want a the deposits back that i made efter they let me back in so i can get back on my feet. I will not give up on this case and i cannot simply understand who would develop a self exclusion tool that worked like that!

They prey on the minds of the weak by doing this. And now i am in a situation, if i dont get help. My credit goes south and with a family of four its the worst possible outcome.

Posted on June 13, 2014

And i have an old thread on casinomeister where i openly admits to having a sever gambling problem, so this isnt just from out of the blue. This is hard, and it could have been avoided, thats the worst thing, it could have been avoided with a working system. A system you - comeoncasino - admitted being flawed!

Posted on June 13, 2014

Looking through my mail i see that i have closed my account 2 times in desperation, 1st time - reopened 7th of june 2013, and second time reopened 7th of february 2014. I got a mail saying - "you can now play again" ...reopened just like that, no questions asked, no cooling off period, nothing, just right back in and play.

Posted on June 13, 2014

And while my account was supposedly closed i still got emails about freespins, bonuses etc etc.

Posted on June 16, 2014

My account is closed but not a single answer back. Fair game comeon? It´s nice to have a similar case here to fall back on though. Makes it much easier to take this further.

Posted on June 16, 2014

Hi TheSwede,

My name is Jenny and I'm writing from the support team here at ComeOn.

Back in 2013 when you closed your account we used to have the option on the site to close the account there. There were different options to choose from because it helped us follow up on cases and improve our service. One of the closure options was relating to responsible gaming. At the time you chose another reason and your account was inactivated and allowed you to log back in on a later date. When we saw your post on this forum on Friday and that you stated responsible gaming, we closed your account immediately without the option for you to log in. It would have been a bit faster had you contacted our support and asked for the closure. I see that you have been in touch with our support agents and loyalty department a few times recently. From the conversations I was under the impression that you were very happy with the service you received. Now that we have more information, your account will remain closed.

Apart from this situation, I hope life is treating you well and I’m wishing you all the best for the future.
Kind wishes from me and the ComeOn Support Team.

Posted on June 16, 2014

Typical run-around answer. You only mention the first time i tried to close it, thats when you had several options you say, you dont mention the other time in 2014 when it was flawed. You think it looks like a player is happy, using the whole credit on both your pay-by-bill options in one day...that looks happy to you? On top of that trying to close my account 2 different times using a method you afterwards admitted being flawed!!? The bottom line is, if your system had worked i would be protected from this.

I wont give in. I want a refund from the second time i closed it. You can contact the pay-by-bill people if u want. I barrely managed to avoid a dot in my credit register...and now im there again.

Do the right thing and admit that this system was a big screw up or i will try to take this to the next level.

I have admitted my fault in it´s time for you to do the same.

Posted on June 16, 2014

You can contact me in private if you want. But i wont just take the " I’m wishing you all the best for the future" answer for a solution. This is serious stuff.

Posted on June 19, 2014

Hi again TheSwede,

I would like to put the facts straight just so that we are sure we are talking about the same things. The system is designed as a feedback and closure tool so that we could improve our services while protecting our players. While the closure tool was available on the site, one of the reasons players stated was for example that they were unhappy with support, hence cases where we want to follow up and improve. You closed your account two times in 2013, both times for the same reason which was that you felt that the game pay-outs were lower than you expected, so you were not enjoying to play. After the first time you closed your account you changed your mind and reopened your account. Again, you were not happy with the pay-outs and closed your account. We have not received any communication from you saying that you were unhappy that you could come back and play the games again, which might have seemed reasonable since from your first closure you were aware that the reason you stated would allow you to log back in. You have been in touch a few times during this year about your documents, withdrawal and about complimentary offers. After this you have made your forum post without contacting us in order to ask us to close your account. Fortunately we received a notification about your forum post where you mentioned that you have issues with gambling and we closed your account without the option for you to ever log in again. It was unfortunate that you did not also contact us and let us know about this, and unfortunate that you have not contacted us in the past saying that you have issues with gambling. Now that we know, your account is completely inaccessible to you. You write that you have an old thread on Casinomeister. I am not in any way questioning your sincerity, but it is not possible for a casino to know your reasons without being informed. Now that we know, your account will remain closed.

Kind regards

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy