Casino: Jackpota
Account Verified: 02 Jul 2025 9:48am Pacific
Date of Redemption: 2025-07-02T14:30:22.017
Redemption Amount: $4611.3
Transaction ID: 221538
Hello AskGamblers,
02 Jul 2025 – My identity documents were approved and Jackpota confirmed my account via email as verified.
02 Jul 2025 – I deposited funds with accounts under my name, completed the required wagering, and submitted the above-listed redemption request. The request remained in “Pending” status.
02 Jul – 22 Jul 2025 – I made no further deposits, wagers, or withdrawal requests.
22 Jul 2025 – On attempting to log in I discovered my account had been locked. I immediately opened a support ticket via the Jackpota website.
22 Jul 2025 – Jackpota support replied by email confirming the account closure but gave no explanation or timeframe for investigation.
22 Jul & 23 Jul 2025 – I sent two follow-up emails requesting an update. Both remain unanswered. My account is still locked and the withdrawal has not been processed.
Player’s Request:
Approve and pay the full withdrawal of USD 4,611.30.
Thank you.
Complaint Info
AskGamblers
Dear Jackpota Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
AskGamblers
Dear all,
This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.
AskGamblers
Dear all,
This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.
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