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Syndicate Casino - Delayed withdrawal of $8,000

RESOLVED
Complaint Info
Disputed casino Syndicate Casino
Reason Delayed payment
Amount $ 8000
Posted on October 1, 2020

I withdrew 8000 from syndicate 6 days ago and apparently they're having issues with the payment provider one minute I'm told they don't know who the payment provider is and then the next they're saying it's my bank. The vip staff all say different things about it it's almost as if they've lost 8000.

They can't give me even a rough estimate of when I will know why the issue even is, after telling me that I would hear between 3-8 hours they then called me and told me that my money is being held by the payment provider and the lady on the phone 'gemma' told me she doesn't even know who the payment provider is only the billing department does so they're VIP MANAGER who can't do anything to help or can't see anything

Posted on October 5, 2020

Hello, Rebecca!

We are very sorry you've faced such issues while cooperating with our service. However, we would like to inform you that we processed your cashouts within the regular timeframes from our side - 24 hours from the moment you've created your requests.
Unfortunately, the delay was on the side of the payment provider. We are working on this issue now to avoid such cases in the future and to speed-up the process of withdrawal.
We did our best to compensate for the inconvenience with the best bonuses we could offer. I also would like to point out that we do care about your experience with us and that's why we are 24/7 available for you to talk and to solve any issue.

Thank you for being a part of the Syndicate family and have a great gambling experience!

AskGamblers
Posted on October 9, 2020

Dear @Beckygee,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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