I did make deposit 5 day's ago to Rizk Casino through one of Instant Payment method. The amount €20 already succes cut from my bank account. At the same time I knew the amount did not visible in my account, I did contact the Support Live Agent. They said I need wait for few hours. I did it. After few hours I back again and ask for update. I did sent the screenshot of deposit and PDF from my bank account and they prefer to send it through Email.
So, I am going to send it via Email. One day after that, they going ask full PDF my bank statement for this month. I did sent it.
But until today (5 day's waiting still no update).
When I asked them until when I should wait, they don't know for the exact day's and only ask me to wait because the will solve it as soon as possible. The same answer since the first time I made complaint to them.
I also did asked the support from my bank account, and they said the money already left my bank account to the recipient.
I do upload this case to Askgamblers because I feel disappointed with the Casino, only waiting without any update, even I already sent all document that they needed from me.