Deposited at this casino using paysafe card. I won and made a withdrawal of $550. All documents were sent in right before I requested the withdrawal. This withdrawal has been sitting in my account with a pending status since the 9th of May. It is still reversible. Website clearly states that after 48 hours in pending, the withdrawal will go into processing and cannot be reversed. This has still not happened. I have sent countless emails which are now being ignored. I spoke to someone on chat last week and was told "don't worry they will pay you next week".
I spoke to chat today and this is what is was told:
Kindly be advised that we have had a very large number of winners recently and our payments team are working very hard to process every request. This may cause a delay in processing your documents. As soon as we have an update regarding your cashout you will be contacted.
The agent them proceeded to tell me that i should have used Ecopayz. I asked if he had any idea when I would get an update regarding my cashout and was told no. I'm extremely frustrated at this point. Seems like a stalling tactic to me. PLease help.