Noticed my withdrawal wasn’t as fast as the 1st one (That was instant) so contacted live chat.
Had to wait 48 hours, would be confirmed tomorrow.. i am ok with that, so I will just wait.
Nothing after 48 hours.
Contacted live chat again..
Now it’s delayed since the withdrawals Iban wouldn’t match the Iban the deposit was made, i got confused but was positive i deposited with the same Iban i wanted to withdraw (same as 1st withdrawal). so, showed proof of the deposit (and contacted my bank because it was weird.. they said it’s a usual bank process, all the deposits with sofort/klarna have this).
This time I was told to cancel the deposit and try again. (??!!)
Still nothing, withdrawal still pending. A day later i contacted live chat again. Again I was told to cancel the withdrawal and use an Iban this time that wasn’t mine. That would be silly.
Agent says he will escalate this withdrawal and I will get an email soon, i just have to wait for it.
Next day (no email) I contact live chat again. Now agent tells me it might take up to 72 hours for approval then 1-5 business days to my bank. Also claims everything looks good.
After 72 hours.. nothing.. still pending, so contacting live chat again. Now I’m told it takes up to 5 business days, and agent is getting really unfriendly.
Later, i am getting an email stating this: “ I am happy to confirm that your winnings have successfully left your players account and are on their way over to you. Our payments team have directed your funds to your chosen payment method upon withdrawal.”
So I’m checking my account and guess what? Withdrawal still pending!
Contacting live chat again, now being handled unfriendly claiming I have to wait 2-5 days again since the amount is higher. So, I’m asking if it’s for sure that the amount is in my bank this week? Agent can’t guarantee but promises it will be max 5 days..
5 days later.. still pending. Contacting live chat, agent says the withdrawal is still pending since trustly (payment provider) hasn’t verified the payment yet. I tell agent that doesn’t make sense though, because it’s still in my account. Agent says I have to wait till after the weekend, so again waiting longer. Also, when I ask an order ID from trustly I am given a order id that doesn’t match the amount of digits u Trustly Order Id should be, but they keep claiming it’s the Trustly Order Id and they can’t tell how long the withdrawal will take now. Not being handled very friendly (even told not to contact chat in some way) and still waiting for the withdrawal..
Have chat reports and email.
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