in september 2012 I registered at mr green casino, but was told I had registered before. I was asked to send in my documents to prove my ID which I duly did and was sent an e-mail informing me that I could still play at the casino with the account they had left open (others had been closed).
So I thought that was fair enough and have continued to regularly deposit using only that account.On 02/08/2013 i made a deposit and as usual was not challenged for id, and I made winnings in the region of £210, I spoke to live chat about my withdrawal because I was changing banks and I didn't want them sending the money to a closed account. I was told to ring the bank which I did but when I went back to my casino account it had been locked and was e-mailed with a list of terms and conditions but no reason for the closure of my account.When I assured them I had only played this account they e-mailed back saying the decision was final. I have always been sent e-mails about promotions from mr green and never been challenged about other accounts when depositing.
I tried e-mailing them only to be told to contact LGA, but I thought how many people can they tell they have been using multiple accounts? and how can a player prove their innocence if they are not willing to respond to e-mails.