SO, these are the emails I received after Mr Green Casino said they would, "Please kindly note that we are more than happy to provide this information directly to you Michael." and "Due to GDPR regulations we are unable to provide this information directly to AskGamblers, however we are able to provide this to you if you email and request this."
This was the first email I received from Mr. Green after they told me to contact them.
I hope my email finds you well and you are having a pleasant day so far.
My name is Katie, I would like to start by thanking you for your patience whilst awaiting my response. I am sorry to see you would like to raise a complaint due to your experience here with Mr Green.
I am the person responsible for launching a full investigation on behalf of our players in hope to provide a solution to your pending complaint as soon as possible. Part of my duties are to liaise we certain departments here within Mr Green to reach a decision on your case to provide you.
I would like to assure you that I will try my utmost in helping you further and I will keep you informed with any information regarding your case via email. I may need to email yourself if I would require any further information to provide on your case. We have a time window of 8 weeks to provide a solution but please rest assured I will investigate your complaint as soon as possible. All complaints are handled in a clear, fair, open, transparent, timely way. Rest assured our team will update you every step of the way.
If you have any further concerns, please email me right back as I am more than happy to help you further. I am normally available Monday- Friday office hours."
I then email them saying to give me actual evidence on what I am being accused of doing and to notify AskGamblers that they had not given me any of the information they said they would on this thread.
They then email me saying this.......
Many thanks for your patience while I looked into your complaint.
Firstly, I would like to apologise you have had the need to complain. From your recent contact I can see you are unhappy with the verification process and the confiscation of your winnings.
I have spoken to the relevant departments and I am afraid I cannot give you any further details than those which have already been explained. We have confiscated your winnings and closed the account for business reasons and failed verification, we cannot disclose any further details than this. We are within our rights from a licencing obligation and our terms and conditions in which you agreed to upon registration.
We will also not disclose any details on AskGamblers as you request, due to GDPR regulations we are obligated to abide by, as well as for your personal safety.
I understand this is not the answer you are hoping for and I am truly sorry I can advise you differently. However, this decision stands."
NOW, the 8 week investigation is done, they have given me ZERO proof, AND now it is a business decision. They use the GDRP regulations to not give me nor AskGamblers ANY proof.
First, they said they terminated my account because I breached A Prohibited Act.
Second, they said they terminated my account because of Verification Issues (Which is BS).
NOW, they said they terminated my account because of business reasons and verification.
They are being VERY shady and I need help from you, AskGamblers to assist in sorting this out. They have given me zero information or proof on what I did wrong and it is not right.