I have had an account with Mr Green for around a month or so, I have deposited and withdrawn money with no problems throughout my time with them; my first withdrawel was for £792 which was in my bank account the next day which was impressive, I thought this was a great casino and continued to play with them.
Yesterday I won £4K after depositing £550, I went to log into my account this morning to see where the withdrawel was up to to find my account had been blocked, I spoke to Mr Green who advised my account was blocked due to multiple accounts ( I’ve never had another account) and that my deposits and winnings were not going to be paid out. Surely this is illegal? They pay it and take money perfectly fine until there is a substantial win and they block your account, surely my deposits at least would be refunded whilst we settle the case on this winnings?
I am seeking professional legal advice on this as I’m pretty sure this is against the law, like I said surely my deposits would be refunded as I have played numerous times without a problem until I have won a substantial amount of money and they don’t want to pay up.