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Unique Casino - Missing deposits

RESOLVED
Jasleen Australia
posted on April 20, 2018.

I did 2 x 100 deposits after signing up. Showing as failed on casino end and i provided them screen shots of money coming out of my account. It was only pending. They said the money eould bounce back to my account. The following day i checked my account and payments had in fact cleared. Provided screen shots with all details including receipt numbers. Checked my account balance of credit 0. 200 taken from my account 0 nalance no contact number poor customer service and no contact in two days after complaint filed. Worst customer service ever and no follow up. Payment wont bounce back now its cleared on their end, i didnt get credit and im out of pocket 200.00. Furious with service and lack of follow up

AskGamblers
posted on June 8, 2018.

This complaint has been reopened as per Unique Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

posted on June 11, 2018.

Hello Jasleen ,after research it seems that your 200$ have been approved by system even if the on the same date of your signup and deposit it was declined, so your account was credited twice :
100 $ the 23 of April 2018 and 100$ the 24 of April 2018.
You played on the casino,and you spent all your money.
The support team tried to reach you around 10 times to explain you and ask you to close your complaint , but apparently you are not answering to their calls, it became complicate to reach you because your don't answer also to their emails.
To summarize, the money was credited on your account , you played and you used all your balance on the casino.
if you have more questions please contact the support they are available each day to help you. Thank you.

AskGamblers
posted on June 11, 2018.

Dear @Jasleen,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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