Miami Club Casino - Customer service says they are not receiving my verification document emails

Thank you for bringing this matter to our attention. We'd like to clarify the current status of your withdrawal request.

Our records show that your previous $400 payout request was redeposited to your account as we did not receive the required verification documentation. While you mention sending the documents, we can assure you that we have no record of receiving them. The verification process is straightforward - when documents are received, they are either approved or declined, and players are always notified of the outcome.

To proceed with your withdrawal, we kindly ask you to:

1. Submit a new withdrawal request
2. Carefully review our documentation requirements at https:­//m­iam­icl­ubc­asi­no.i­m/­pag­es/­sup­por­t-faq under the "How do I cash out my winnings" section
3. Submit your verification documents, ensuring you're sending them to the correct email address

Please note that identity verification is a regulatory requirement that we must fulfill before processing any withdrawals. Your funds remain secure in your account, and you can initiate the withdrawal process at any time.

If you need any assistance or have questions about the verification process, our customer support team is ready to help you.

Thank you for your understanding as we work to maintain a secure gaming environment for all our players.

Thank you for your response...I just requested a withdrawal again. If we could address the two other issues I'd appreciate it. What about the the request to verify the card info from a card I no longer have and is long expired? I didn't use that card to deposit the money I won in the first place. I haven't used that card since 2019. When I successfully verified previously I didn't have to verify banking or card information because I wasn't withdrawing winnings I won with a card deposit. I deposited with crypto so card info is not relevant. That leads to the other issue which is why do I have to verify again in the first place? Do I have to verify everytime I withdrawal? Thank you for your response in advanced - < full name removed >

Hi there,

Thank you for your follow-up questions. Let me clarify these points for you.

Regarding the credit card verification request: Please contact our support team directly about this matter. They will be able to review your account details and help resolve any outdated card verification requests.

As for verification requirements: While we understand you have verified your account previously, periodic re-verification is a standard regulatory requirement that helps us maintain a secure gaming environment. This is not unique to your account but applies to all players as part of our compliance obligations. The frequency of verification may vary based on various factors including withdrawal amounts and time elapsed since the last verification.

Dear @Paykmp247,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.