Declining a payment of a winnings

Good morning,

I easily deposited €50 and won €350 which I can't withdraw! I have sent all the necessary documents and they have been approved but still the withdrawal is not available. When I try to cash out I get the error "Oops, withdrawal option is not available! Activate your account to enable withdrawals! Check your email for the activation link we've sent! Click on the link and cash out!"


Non-existent customer support, no live chat and no one responds to the many emails sent.

Hello,
Maneki Casino is the most unprofessional casino I have ever played at. I requested a withdrawal for my balance of $3,601 and they started to ask me for many documents, selfies, selfies with winks, bank statements, payslips, etc. I sent them everything they requested, but it was never enough. They then requested to call me with Skype. I said ok, and sent them my username. I waited for over 3 weeks and reminded them almost daily to call me. The finally called me and I thought the nightmare was finally over. Now 8 days later, my account is still locked. I write them basically every day and they just keep telling me the same thing, that my account will be reviewed. They have run out of things to ask me for, so now they just ignore me. They have no intention to pay winnings. Maneki casino is a scam!

I made small Deposit, broke no terms on the bonus and asked for a 1700 withdrawal.
It took long to verify account but it was done.
They've cancelled all my withdrawals several times and the reasons are below...

I deposit interac and requested a bank withdrawal as they said, then they cancel and tell me to deposit a small deposit amount with ECOPAYZ and request a withdrawal with that, then they tell me to please deposit interac again and request a bank transfer?????

They are answering me on the chat in 9 minute intervals and have made me waste over 80 minutes today.

She just responded as I'm writing this complaint to make the withdrawal again via interac and she would explain it to the finance department... nothing new as it has been going on now for days! This is awful!

Ask gamblers please help me get my 1700 dollars, you have these people as a top new casino so I am confident that the only reason that I am not being paid is because of reasons that can easily be handled..

Thank you

I hate filing complaints but this is now ridiculous

Hi I recently joined maneki casino a few weeks ago. I won some money (around $2000.00 CAD) after depositing around 500 of my own money. Like most casinos I had to verify some documents in order to get me withdrawal. I now have all of my documents approved and they continue to decline my payments. There have been 2 reasons explained to me. First, they say that in order to withdrawal by Interac e transfer I would have to have made a deposit and prove my deposit by sending a bank statement. I did this the deposits on my statement matched perfectly with the date time and amount I deposited through the casino. This document was approved along with other necessary documents. Now they are telling me in order to withdraw via Interac e transfer I would have to have made my last deposit
The same way. I went back and checked and my last several deposits were made through this method. My money has been kept from me and I’ve had about 4 declined withdrawals. This is just not acceptable. I would like this issue to be resolved as I really like this casino and have a very positive experience other than this issue!

Thanks.

T.