What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Recent Searches

Clear

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Maneki Casino - Declining a payment of a winnings

36 hours left for gonia195 to respond.
Follow
Complaint Info
Disputed casino Maneki Casino
Reason Declined payment
Amount zł 400
Posted on October 15, 2021

Hello, from 09/23/2021 I cannot withdraw my winnings at Maneki Casino. Withdrawal to the Visa card is still rejected, the chat claims that it may be the bank's fault. Unfortunately, I have no other option of withdrawing only via the Visa card, Maneki chat offered a bank transfer, but how to order it if there is no such possibility of withdrawal. Even when I wanted to deposit via Neosurf to unblock the payout channel, an error pops up, then I read that it will not be possible to withdraw via Neosurf.

AskGamblers
Posted on January 20, 2022

Dear all,

This complaint has been reopened as per Maneki Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on January 21, 2022

Hello everyone!
Emilia from Maneki Casino here :)

Dear Gonia195, thank you for providing us with the information.
First of all, please take our sincerest apologies for the unpleasant experience!

I investigated this case and would like to inform you that our customer support team sent you an email on the 1st of Dec 2021 -
in order to assist you with the refund.
Would you please be able to check your inbox and provide us with the information that is needed to proceed with the refund?
Our customer support agents will be happy to assist :)

Please let us know if you have any further questions and I'll be here to help.
Have a wonderful weekend!

AskGamblers
Posted on January 25, 2022

Dear @gonia195,

Please let us know if there are any updates regarding your ongoing complaint.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy