My problem with this casino happened in October 2014. Yes, I probably should of said something on here earlier but I honestly did not think about it. Instead I went on Pogg and Casino scam report. (both of which were unable to help me) To put it in a nutshell, I spent a few thousand dollars at this casino over a few months and then went to withdrawal $3000. I filled out all the necessary questions (I gamble at many casinos online and have for 20 years) I waited and after about a week the money was still in my account. That is when I started to email and call. Finally after about a week of getting the runaround I was told that I would not be getting my money, and my account would be locked because I had various accounts opened with this casino. I was like..."What? What do you mean? I have not opened up any other account besides this one account"!!! I was absolutely amazed and could not believe they were accusing me of this. Again, I have gambled at Fortune lounge, Casino Rewards, 888, Belle Rock and many others over the years. I have NEVER been accused of something like this in my life!!! Anyway, after many many many many phone calls and emails I just got completely discouraged and gave up. What more could I do? I live alone. Nobody....absolutely NOBODY had access to my laptop. The only possible explanation I could ever come up with was that somehow, someway my internet connection got crossed with other peoples?? Is that possible? Has anybody ever heard of something like that happening? Anyway, I finally gave up and just thought of this as a right off and a horrible online gambling experience. I have also not opened any new accounts at any new casinos since this happened. I'm terrified another casino would accuse me of this when I've done nothing wrong. I literally went so far to tell this casino I would pay for shipping to send them my laptop so they could have their professionals go over it completely to see that none of these so called people were on "my" lap top. I know thats a little far fetched and quite unrealistic but when you are being accused of something you have not done....its very frustrating. The customer service I got from this casino was HORRIBLE. People were HORRIBLE. I gave them at least 25 of my account numbers from many other casino groups and told them to check to see if this has ever happened to me in 20 years of online gaming, but they were nothing but rude and unhelpful and completely unsympathetic. They had made up their mind and that was that. Anyway, that is what happened with me with this casino and please, if this has happened to anybody else out there....please let me know. Thank you.
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