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LeoVegas Casino - Unnecessary delays in account verification

RESOLVED
jotin India
Posted on July 25, 2019

Hi,

I started playing in LeoVegas Casion on 12th July and requested my withdrawal on 14th July. I got a notification asking for documents for verification. I submitted the documents on 15th and waited for 2 days.

When the verification was not done till 19th, I contacted support. I received another email asking for the documents again. I submitted them immediately on 19th, then contacted LeoVegas on 20th. 21st I got a response saying the verification is in progress.

Again on 21st, I got a message stating I need to resubmit the passport as scanned documents are not acceptable. I immediately submitted a picture of the passport as requested buy Customer support and sent a copy in the email as well.

Today when I wanted to check the status again, Customer support asked me to submit the passport copy again. I just submitted the Passport copy once again for the 4th time.

Hopefully, this issue gets resolved soon. I never had such an issue and never waited so long for the verification process.

Regards,

Jotin

AskGamblers
Posted on July 25, 2019

Dear @jotin,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on July 26, 2019

Hi JOTIN,

I'm sorry to hear that you have been experiencing some difficulties with the verification of your account, we have very stringent rules and regulations we must adhere to when it comes to verification.

Unfortunately, due to GDPR I do not have access to your account or personal information from here in order to check into this for you. I kindly advise that you contact our Customer Support Department (who are available 24/7) via one of the live mediums (chat/phone) and they will then be able to advise you accordingly.

Please do let me know should you require any further assistance.

Have a great weekend!

AskGamblers
Posted on July 30, 2019

Dear @jotin,

Please let us know if there's an update regarding your ongoing complaint. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

jotin India
Posted on July 30, 2019

The issue has been resolved.

AskGamblers
Posted on July 30, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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