Straight to the point...
July 5th, requested withdrawal (first one) for $2235 CAD
July 6th, received request for verification - uploaded driver's licence and utility bill. Was approved right away.
July 13th - still no funds in my bank account- Live chat asked me to send email to support with a copy of bank statement to show the funds weren't there
July 16th - contacted supported and asked for update - no reply
July 17th - contacted live chat to ask for update. told the person that deals with it is off, but will be in on the 18th and will look into it right away and update me
July 18th - no update. Contacted live support. Now they are asking for more verification (random security check) and no time frame to have it completed once I upload more documents
Also, asked about VIP levels and benefits during chat on the 16th. Hey, they got back to me on the 17th offering me a 50% deposit bonus based on my level. Great that they get back to right away when they want you to put more money in.
Once and IF, the funds show up in my account I will not be using LeoVegas anymore. Live Support just uses a bunch of sorry's and pre-scripted responses.
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