I found this site online, read lots of reviews and figured I'd give it a try. I made my first and only deposit via paysafecard with no issues on September 9th. The problem came when I was trying to make a withdrawal. I send in my documents and they got approved in a timely manner, however I was unable to make a withdrawal via bank transfer because Canadian banks do not use an IBAN number which lapalingo wanted to process my withdrawal. I started a live chat to get help with the situation and the agent wanted me to make another deposit with another method so they can process my withdrawal through that provider. That is completely outrageous. I couple days pass, it's now the 12th of September, and I found another complaint online where a Canadian player was having the same issue. I opened up another live chat and explained my situation again and the agents first response was "make another deposit with another method." I explained the complaint online and how it was resolved and asked if I could do that same thing. The live agent said I could do this. The solution was to send support an email directly with all my banking information so they can process my withdrawal manually. After sending this email to support they responded in a very short amount of time however, was still asking for an IBAN number. So I explained my situation for the third time and the agent understood and said they were sending my information to the accounting department. Two days pass, so it Friday September 14, and the money is still in my casino account. I send support another email and no response. I waited the weekend and send another email on Monday morning and no response. I decided to try and talk to live chat to see if they can give me any information. The agent gave me no information other then saying support will email me soon with all the details. That was 2 days ago. I have been fighting for a week now and still have no idea wether or not they are even going to process my withdrawal. This is such a headache. If you are a Canadian player i would suggest saying away from this casino.