November 28 th I won 1600 Euros at Jackpot Village. On December 1 st, after my account was verified, I received an email saying that my withdrawal was accepted. I was so surprised that things went so smoothly, boy was I wrong. On December 3:rd I emailed them because I was getting bad vibes that they were stalling me, and asked about the payment. They assured me that everything was fine (see conversation) and that the money was on it's way.
December 5 th, I contact support, they send me to senior support, who after 35 minutes says, there is a problem with your withdrawal method (Trustly) and we are working with this with great urgency. Up until today, December 8 th I have spent hours online with their support, trying to get some answer as to where the problem is. Every single senior support agent says something different. By the way, the different types of support people are just trained to give you different excuses, the senior support has the hardest job, blaming some third-party provider for the casinos stall methods.
I have now received one more email from them saying that they will pay me with another method, as soon as the money is transferred into my gaming account (say what?!). They blocked my account to keep me from contacting them and having access to see my winnings. Bottom line is, don't use this casino, just don't do it.