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Jackpot Village Casino - Casino software offers a forbidden Bonus and does nothing to avoid a mistake

RESOLVED

Complaint Info

Disputed casino

Jackpot Village Casino
slotinator Nordrhein-Westfalen Message
Posted on February 26, 2020

In order to recognize how the player willing to pay in this casino selects a bonus that the casino actually excludes in the bonus terms, you have to register again and the deposit process. run through.

So I made a video of the deposit process together with a friend who registered on Jackpotvillage. You can see on the video that the bonus is offered during the deposit process after my friend has selected the amount and the payment method and reloaded the website. It kind of appears, I call it a worm that spins in a circle with the words "Search for bonus". You can see that a system query is started and then displayed. However, a bonus prohibited by the casino itself is explicitly offered after the system query has taken place. Your system gives the impression that everything is done correctly. The bonus offered by the system is not named as a welcome bonus, but only the percentage, maximum bonus amount and the number of free spins. The website also shows me the amount of the bonus amount that the casino would like to donate to me. There is no "welcome bonus".

https:­//j­ogi­nat­or.0­00­web­hos­tap­p.c­om/­Bil­der­/Sc­ree­nHu­nte­r%2­005.mp4

Another indication that this casino website actively supports the player in that the player runs into an avoidable error. That by awarding a forbidden bonus to its paying customers, it will give your casino an undue advantage and disadvantage all casino players together.
I have no problems observing the rules and accept it if a casino excludes a payment method only if it is written on the corresponding terms and conditions and bonus rules pages. If this is not the case, you should actually be able to expect today that the casino website is programmed so professionally that it is impossible to award prohibited bonuses to paying players. And if this cannot be guaranteed, then the player should at least be given a chance to recognize which bonus he chooses by naming the bonus offered by the website himself after entering the payment method as a welcome bonus. You can expect that from a casino in the sense of fairness.

Here are some Screenshots:

https:­//j­ogi­nat­or.0­00­web­hos­tap­p.c­om/­Bilder/

Posted on February 28, 2020

Hello SLOTINATOR.

We have informed the relevant team about your review. As soon as we have updates about your case, we will post them here.

In the meantime, remember that we have a 24/7 support team you can contact by going on our live chat button on our website’s home page. (https­://­www.ja­ckp­otv­ill­age.co­m/e­n-g­b/c­ont­act­-us/)

Kind regards,
The JackpotVillage Team

slotinator Nordrhein-Westfalen Message
Posted on February 28, 2020

Thank you so much. I already received an email from you on February 23rd. In this email you wrote to me:
------------
We can assure you that your complaint has been escalated to the relevant department.
Please allow up to 21 days for an answer.
Should you have any further queries, please do not hesitate to contact us via Live chat or per E-Mail.

Kind Regards,
Customer Support
------­---­---­---­---­---­---­---­---­------
Maybe you could ask if it could be a bit faster, please!
Many thanks for your help

Posted on March 2, 2020

Hello SLOTINATOR.

Thanks for your update. We have informed the relevant team about your review. As soon as we have updates about your case, we will post them here.

As we mentioned above, if you need further assistance, we have a 24/7 support team you can contact by going on our live chat button on our website’s home page. (https­­:/­/­w­ww.j­a­­ckp­­ot­v­i­ll­­age.co­­m/­e­n­-g­­b/c­­on­t­a­ct­­-us/)

Kind regards,
The JackpotVillage Team

slotinator Nordrhein-Westfalen Message
Posted on March 2, 2020

Hello JackpotVillage Team,

I just got the message that your casino
offers a solution. I am positively surprised by this decision of the casino and I am happy that a friendly solution coud be found.
I will post a final message as soon as the offered solution has been implemented so that this complaint can be closed with a positive solution.

Thank you very much
Sincerely yours

Jürgen

AskGamblers
Posted on March 4, 2020

Dear @slotinator,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

slotinator Nordrhein-Westfalen Message
Posted on March 4, 2020

Hello Askgamblerteam,

first of all, many thanks for your help.

Finally, I would like to inform you that the case can be closed
because a friendly solution has been found.
The Jackpot Village Casino behaved fairly.

Thank you all

AskGamblers
Posted on March 4, 2020

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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