In order to recognize how the player willing to pay in this casino selects a bonus that the casino actually excludes in the bonus terms, you have to register again and the deposit process. run through.
So I made a video of the deposit process together with a friend who registered on Jackpotvillage. You can see on the video that the bonus is offered during the deposit process after my friend has selected the amount and the payment method and reloaded the website. It kind of appears, I call it a worm that spins in a circle with the words "Search for bonus". You can see that a system query is started and then displayed. However, a bonus prohibited by the casino itself is explicitly offered after the system query has taken place. Your system gives the impression that everything is done correctly. The bonus offered by the system is not named as a welcome bonus, but only the percentage, maximum bonus amount and the number of free spins. The website also shows me the amount of the bonus amount that the casino would like to donate to me. There is no "welcome bonus".
https:Â//jÂogiÂnatÂor.0Â00ÂwebÂhosÂtapÂp.cÂom/ÂBilÂderÂ/ScÂreeÂnHuÂnteÂr%2Â005.mp4
Another indication that this casino website actively supports the player in that the player runs into an avoidable error. That by awarding a forbidden bonus to its paying customers, it will give your casino an undue advantage and disadvantage all casino players together.
I have no problems observing the rules and accept it if a casino excludes a payment method only if it is written on the corresponding terms and conditions and bonus rules pages. If this is not the case, you should actually be able to expect today that the casino website is programmed so professionally that it is impossible to award prohibited bonuses to paying players. And if this cannot be guaranteed, then the player should at least be given a chance to recognize which bonus he chooses by naming the bonus offered by the website himself after entering the payment method as a welcome bonus. You can expect that from a casino in the sense of fairness.
Here are some Screenshots:
https:Â//jÂogiÂnatÂor.0Â00ÂwebÂhosÂtapÂp.cÂom/ÂBilder/
Complaint Info
Disputed casino
Reason
Hello SLOTINATOR.
We have informed the relevant team about your review. As soon as we have updates about your case, we will post them here.
In the meantime, remember that we have a 24/7 support team you can contact by going on our live chat button on our website’s home page. (https://www.jackpotvillage.com/en-gb/contact-us/)
Kind regards,
The JackpotVillage Team
Thank you so much. I already received an email from you on February 23rd. In this email you wrote to me:
------------
We can assure you that your complaint has been escalated to the relevant department.
Please allow up to 21 days for an answer.
Should you have any further queries, please do not hesitate to contact us via Live chat or per E-Mail.
Kind Regards,
Customer Support
------------------------------------
Maybe you could ask if it could be a bit faster, please!
Many thanks for your help
Hello SLOTINATOR.
Thanks for your update. We have informed the relevant team about your review. As soon as we have updates about your case, we will post them here.
As we mentioned above, if you need further assistance, we have a 24/7 support team you can contact by going on our live chat button on our website’s home page. (httpsÂ://Âwww.jaÂckpÂotvÂillÂage.coÂm/eÂn-gÂb/cÂontÂactÂ-us/)
Kind regards,
The JackpotVillage Team
Hello JackpotVillage Team,
I just got the message that your casino
offers a solution. I am positively surprised by this decision of the casino and I am happy that a friendly solution coud be found.
I will post a final message as soon as the offered solution has been implemented so that this complaint can be closed with a positive solution.
Thank you very much
Sincerely yours
Jürgen
AskGamblers
Dear @slotinator,
Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.
Thank you for your cooperation.
Hello Askgamblerteam,
first of all, many thanks for your help.
Finally, I would like to inform you that the case can be closed
because a friendly solution has been found.
The Jackpot Village Casino behaved fairly.
Thank you all
AskGamblers
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.
Thank you all for your cooperation.
Jackpot Village Casino Complaints
- 4 of 12 resolved
- 3 days avg response
- 5 days avg complaint life
- 2,384 USD avg amount
-
Unresolved
Jackpot Village Casino - Withdrawal not being paid
$1,000
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Jackpot Village Casino - Withdrawal not being paid
I had a withdrawal on April 12. I waited 10 business days. I then contacted them and they said they made an error on their part. The payment is ...
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Unresolved
Jackpot Village Casino - Waiting almost 3 months for my withdrawal
kr12,000
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Jackpot Village Casino - Waiting almost 3 months for my withdrawal
For almost 3 months (23.12) I have been waiting for 12000 NOK (1200 euro). I have put my faith in the casino and the work they say they are doing. But ...
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Unresolved
Jackpot Village Casino - Stalling my withdrawal, accusing third party for the delays
€1,600
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Jackpot Village Casino - Stalling my withdrawal, accusing third party for the delays
November 28 th I won 1600 Euros at Jackpot Village. On December 1 st, after my account was verified, I received an email saying that my withdrawal was ...
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Unresolved
Jackpot Village Casino - Scrap two withdrawal methods
kr8,000
Unresolved
Jackpot Village Casino - Scrap two withdrawal methods
I won 8000 NOK at this casino. I’m not foolish enough to play unverified, so my account was already verified before I won. Did my withdrawal through ...
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