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Hopa Casino - Applying wrongful restrictions upon my account

RESOLVED
Jollieb Canada
posted on September 5, 2018.

I am getting to the point where I am exhausted and this scenario has taken almost all of my enjoyment from gaming online and I just dont know what else to do.I feel that Hopa casino security is not an freethinkingroup because I can understand a red flag going up if a client was using different credit cards on his or her deposits all the time,but in my experience ad soon as they realize that it is prepaid,singleuse cards that are worthless as soon as the value of the card is exhausted they would apolagize for the inconvenience and move on to something else.Through no wrongdoing on my part I am now restricted and have been refused my bonuses that come with my status from players points until I upload some photo I.d.For the record I have already sent in my I'd,s and all copies of disposable cards they have asked for my banking info in case I need to withdraw.I keep getting emails telling me welcome back but when i sign and deposit or need customer service face the same ongoing issues that i need to upload more documents.I will send in some of what i sent in to them already for your opinion and any suggestions you may have.I dont want or need them to put any black mark on my name because their security or system cant seem to grasp the concept that one who uses single use disposable cards tends to by definition to use different cards often.I almost feel that some compensation from them for the ongoing stress of defending my self continuously for what i think is a common practice throughout the online casinos.Its one thing asking me to validate my account but when i do i should be able to freely game to my content but not with them i provided everything they asked for except i dont have a certificate of ownership of one of my disposable cards and this is after recieving an email stating I was fully reinstated and wishing me luck only to stop me at live help with even more requests.ok i will send a couple documents for your opinion and if you could help me in any way i would be very happy.now the card ending in 2979 is what the reload receipt is for.that one I can use again.the grey vanilla cards are the single use kind.

posted on September 7, 2018.

Dear Jollieb,

Our team has successfully verified your account.
We wish you plenty of luck

Regards

AskGamblers
posted on September 7, 2018.

Dear @Jollieb,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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