it looks like this in January I was a little lucky and I won several times with the payment of the win was not a problem according to the rules of the casino I paid 500 PLN three times a week.
As you can see the account I was verified and there were no problems as to my person and vice versa this was my favorite casino. 07/02/2018 I have received a payment on my ecopayz account the next day I received a message from the casino
We would like to inform you that in order to process your funds withdrawal request, we would like to ask you to provide us with:
- The transactions history of your Ecopayz wallet for the last 3 months.
- A selfie photo of yourself holding in hands your passport or any other government ID.
You can rest assured that your personal information and payment details are regulated by our strict data security requirements.
Please send the required documents to [email protected] with your login as the email subject.
of course, I sent the casino request and then the rest of my win was withdrawn and my player account was blocked after trying to contact the casino and asking what happened, I did not receive any answer, the support question on the live chat ended with the answer that I have to send questions by email what I did.
The casino has not paid me 1,400 PLN, please help here, maybe this way you will be able to contact this casino.