I was playing at goldencherry and was up $42000 and then went to the cashier and noticed I was given a bonus of 500 with a max withdrawl of 2500. Never been offered bonus while playing only before I start playing. Accepted bonus and when I met the play I tried to withdraw to end the bonus but because they hadn't processed previous withdrawal I couldn't withdraw and end it - I contacted help and they said to make a deposit so I reversed a withdrawal and started playing again. I ended up with 63,000 for the day and then was told that since I didn't withdraw the bonus I could only win 2500 so I lost over 23000 because they prevented me from ending the bonus.
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