I made a withdrawal that was processed by Evobet on the 19th October. This money which was a bank transfer as they said they are unable to pay straight back to the card I paid with never reached my account. I was issued a payment slip PDF from Evobet on the 9th November and have been to the bank. They have no record of any payment reaching the account. They have asked for a bank statement from Evobet that shows that the payment has been made. I requested this last Friday by email. As I hadn't heard anything back I contact live chat on Tuesday 13th November to be told that I need to email. After explaining that I had already done this the agent went away for a few minutes and came back to say that the relevant dept will be in contact. I have still not received a response. We are nearly a month since the transaction was supposedly paid. Please can you assist with this matter. I see that there is another member who is also encountering similar issues. I also now see that access is denied getting on to the website!