Complaint #9 Evobet Casino

Withdrawal issues

By greefkid21

7 years ago

I made a withdrawal that was processed by Evobet on the 19th October. This money which was a bank transfer as they said they are unable to pay straight back to the card I paid with never reached my account. I was issued a payment slip PDF from Evobet on the 9th November and have been to the bank. They have no record of any payment reaching the account. They have asked for a bank statement from Evobet that shows that the payment has been made. I requested this last Friday by email. As I hadn't heard anything back I contact live chat on Tuesday 13th November to be told that I need to email. After explaining that I had already done this the agent went away for a few minutes and came back to say that the relevant dept will be in contact. I have still not received a response. We are nearly a month since the transaction was supposedly paid. Please can you assist with this matter. I see that there is another member who is also encountering similar issues. I also now see that access is denied getting on to the website!

Disputed Casino Evobet Casino

Reason Delayed payment

Amount £218

Discussion

Evobet Casino

• Representative

6 years ago

Dear GREEFKID21,

The issue here is that you insist that you never received the funds and our bank insists that they have send the funds successfully to your bank account.

When we receive a confirmation form our bank that the money has been sent successfully, then unfortunately we cannot do anything more from our side, as we do not have any bank statement from your side, stating otherwise.

If you want us to contact our bank and tell them to investigate it further, we will first need a confirmation from your bank that they have not received any funds from our bank and that they cannot trace the transaction with the provided reference ID.

If you do not want to spend your valuable time regarding this issue, then please close the complaint, as we do what we have to do from our side.

As you can understand it is not just the two of us involved in this, as there are at least two banks involved and we are trying what we can from our side as Evobet.

Kindly let us know, if you have any new information/bank statements regarding the transaction in question.

Regards,
Evobet

greefkid21

6 years ago

If you was really interested in resolving the issue, you would get your bank to contact my bank and try to resolve, rather than asking me to spend my valuable time chasing rainbows

greefkid21

6 years ago

I did this previously and the bank never received the funds!! You’re basically pushing the same information as before. Forget it, I’m not wasting any more of my time on this.

Evobet Casino

• Representative

6 years ago

Dear GREEFKID21 and Aksgamblers,

We have received a reply from our bank, regarding the payment in question.

According to them, the payment has been successfully executed and the funds have not been returned, meaning that they consider the withdrawal successful.

We have forwarded our correspondence with the bank to AskGamblers and the proof of payment and therefore we would like from you GREEFKID21 to either confirm the receival of the funds or contact your bank and ask them to do a research on their side, with the reference ID we have provided to you on one of our previous emails.

Thank you for your cooperation.

Looking forward for your reply.

Kind regards,
Evobet

Evobet Casino Complaint Stats

Resolved 43 / 46

Avg. Amount $2,163

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Evobet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 40 out of 42 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Evobet Casino Complaints

See all complaints for this casino

Problem to withdrawal

On 1 June, I submitted a withdrawal request with Evobet in the amount of €1,000, which corresponds to the maximum daily withdrawal limit.

On 2 June, my withdrawal request was cancelled, and I was instructed to provide a bank account document in order to complete the verification of my account. It should be noted that Evobet had already received this document previously and that my account had already been fully verified.

On 2 June, I resubmitted the requested document, which was approved on the same day. Immediately thereafter, I submitted a new withdrawal request for €1,000.

According to Evobet’s stated withdrawal policy, the processing time for withdrawals is between one and three business days. As of 10 June, eight days have elapsed since the withdrawal request was submitted, yet I have received no communication, update, or explanation regarding the delay. The withdrawal remains marked as “pending”.

In total, I have €3,000 available for withdrawal. Due to the operator’s daily withdrawal limit, these funds must be withdrawn in three separate transactions.

Given that the stated processing timeframe has been exceeded by a significant margin, I would appreciate an immediate update regarding the status of my withdrawal request and a clear explanation for the ongoing delay.

Resolved

€1,000

Refusing to exclude my account

Evobet does not provide any self-exclusion tools on its website. Due to gambling-related problems, I have repeatedly contacted their support team via email and clearly requested that my account be self-excluded.

Despite these requests, Evobet has refused to process the self-exclusion unless I complete a lengthy PDF form that I am unable to fill out. Instead of immediately restricting my account after being informed of my gambling issues, they have continued to encourage gambling activity by offering bonus funds and promotions.

I am requesting AskGamblers' assistance in having my account permanently self-excluded and in reviewing Evobet's handling of responsible gambling and self-exclusion requests.

Unresolved

Payment of profit

Hello, I would like you to help me.

About a year ago, I started playing on this site. I don't have an exact date because there are not enough statistics on the site to check it accurately. My account with them is verified.

5 days ago, I went in to play again, luck was on my side, and therefore I won quite good amounts from the games.

The site has statistics on the first page, where the top 3 winnings are mine on a high bet.

I made a withdrawal of 1000 euros 3 days ago it is still pending.

The amount in my account is 60 thousand euros.

I wrote to them by email, but they have no information. I wrote in the chat on the site again, but they have no information. I also wrote by email whether it is possible to pay out larger amounts than 1000 euros per week, because on my accounts, I will have to receive my amount for a whole year.

From there, they answered me that the maximum is 1000 euros within 3 days. But even these 1000 euros are already waiting for the 4th day without information.

Please help, as I am at a dead end with them, and they do not give any information.

I want to note that my bet per spin has always been around 20 euros or more, and with such chips, I always lose large amounts. This time I won, and I want my profit.

Resolved

€1,000

Delayed payments and waiting

Hello everyone,

I am having trouble withdrawing my money from Evobet Casino. The amount in question is €3,000, but withdrawals can only be requested in increments of €1,000.

I attempted to make a withdrawal, but I was told that I needed to verify my identity, so I submitted the requested documents. These were approved, and I then tried to make another withdrawal. However, it was denied because I needed to verify my identity again—this time with a selfie.

I submitted another document with a selfie, which was approved, and I was informed that my account was now fully verified.

Evobet has declined my withdrawal a total of three times. My latest withdrawal request is currently marked as “pending,” but it seems like they are stalling and unwilling to process the payment.

I am reaching out to Askgamblers.com to get an additional opinion on this matter. Evobet has a high rating here, so it should be in their best interest to resolve this smoothly and fairly.

Best regards

Resolved

€3,000

Refund declined from casino

Hello! I emailed Evobet support on 28 Dec to close my account due to gambling addiction as per their T&C. They didn’t do that so I kept depositing and lost 80€. I asked them for a refund but they refused and said I’m responsible. Please see my email to them and they respond. Please help me to resolve this situation.

Resolved

€80

Removed my winnings

I am writing to formally lodge a complaint regarding the handling of my withdrawal request at Evobet.com.

On October 2 I submitted a request to withdraw my winnings of €2,820.29. However, I received an email from Evobet stating that my withdrawal was cancelled and that the amount had been removed from my account, citing Term 63.4 as the reason.

It is important to note that I made two deposits into my account. The rule stated in 63.4 applies only to players with one deposit, which does not apply in this case. The emails I received from Evobet acknowledge my two deposits, yet the subsequent deduction of my winnings seems inconsistent with their stated policies.

Additionally, AskGamblers.com ranks Evobet very highly, which influenced my decision to choose this casino. Given this reputation, I feel unfairly treated and expect a higher standard of customer service.

I have screenshots and screen recordings as evidence of my deposits and the relevant terms. A review of this situation is requested, as the winnings were removed despite eligibility to withdraw them based on their own terms. This matter requires urgent attention, and resolution is sought promptly.

Thank you for your assistance in addressing this issue.

Sincerely,
David

Rejected

€2,820

Payment 10000 NOK pending for 12 days

Hello.

My withdrawal of 10000 NOK has been pending since 30.07.2024.

My account is fully verified and I have made 6 successful withdrawals previous to this one.

TOS says up to 72 hours process time and the monthly withdraw limit is 7000eur I have so far withdrawn 60000NOK wich is about 5000EUR.

When I contact customer service I only get cut and paste nonanswers.

I have about 12,000 euros in my account so this situation worries me.

I hope you can help me since it`s impossible to get an answer from Evobet and we are talking about a substantial amount of money at stake.

Resolved

kr10,000

Delayed payment of Evobet Casino 400 dollars

Hello everyone,

My withdrawal request of $400, which I submitted from evobet website on February 22, has still not been paid.

I completed the whole KYC procedure. I sent them all the documents they requested. My account has been confirmed But my withdrawal request has still not been approved.

So I sincerely request your help.

Resolved

$400

Delaying verification and payment

Trying to verify my account for over 3 weeks.

I created it on October 26th. After a delay of almost 2 weeks, my identity and proof of residence were approved and verified.

Now when I request a withdrawal, they always ask for an additional document. I need my money, trying for more than 3 weeks. I will attach all the email and chat prints here.

Detail: when you send the document on Thursday, they only respond after Tuesday.

Resolved

R$220

Withdrawal repeatedly rejected

My account is verified and I have been made successful withdrawals before.

I received email that there has been login attempt from abroad and for safety reasons my withdrawal is canceled. Investigation took 9 days and after that they announced that everything is fine, you can withdraw your money." We have made a full check on your account's activity, and we believe that right now your account remains secure. No further actions are required at the moment." and they promised that my withdrawal request will be processed as soon as possible.

After that my withdrawals still gets rejected. I contacted to live support and they told me that there were technical difficulties and try withdrawal again. I tried once again withdrawal and after couple days my withdrawal is again rejected. I asked again from live support what is the problem. Live support could not tell why the withdrawal did not work, just new procrastination "I have escalated to the department in charge, in order to look this further"

It seems that they just postpone my withdrawal for no reason and hope that I would lose my money to the casino during that time. I have been waiting for my money for three weeks already despite numerous withdrawal attempts, several emails and many live support conversations.

Resolved

€160