I opened an account Evobet casino on 13 May this year. Made my first deposit of 300 euro the same day. I lost my deposited money on slots.
The next day I made a new deposit of 41 euro. I was lucky and won up to 555 euro. I decided to withdraw my winnings but first I uploaded documents for verification.
On 18 May I received email that my account was fully verified and the same day I made my first withdrawal of 555 euro. Unfortunately, it was declined the next day. Also, I received an email from them asking for additional verification. I sent the required documents. Except for the one I didn't have (an official document issued from your mobile provider, stating your full name and mobile number used upon registration.) I have a prepaid phone card not registered in any name. Although I sent a picture of the SIM card I have on my phone and explained that I don't have a subscription just a prepaid refill SIM card. They want me to send a document with my name on it linked to my phone number, this is an impossible task since I use a prepaid SIM card and those aren't linked to one name. On 1 June they disabled my withdrawal option and the same day I received an email where they informed me that my withdrawal was canceled (again) and that my withdrawal option in my account was temporarily suspended and that my account shall be reviewed by the relevant department for security reasons. They also mentioned that they couldn't give me an exact time frame.
