What's new
What's new

Evobet Casino - Suspended withdrawal option, delayed cashout and runaround with account verification

RESOLVED

Complaint Info

Disputed casino

Evobet Casino

Amount

€ 555

Posted on June 13, 2022

I opened an account Evobet casino on 13 May this year. Made my first deposit of 300 euro the same day. I lost my deposited money on slots.

The next day I made a new deposit of 41 euro. I was lucky and won up to 555 euro. I decided to withdraw my winnings but first I uploaded documents for verification.

On 18 May I received email that my account was fully verified and the same day I made my first withdrawal of 555 euro. Unfortunately, it was declined the next day. Also, I received an email from them asking for additional verification. I sent the required documents. Except for the one I didn't have (an official document issued from your mobile provider, stating your full name and mobile number used upon registration.) I have a prepaid phone card not registered in any name. Although I sent a picture of the SIM card I have on my phone and explained that I don't have a subscription just a prepaid refill SIM card. They want me to send a document with my name on it linked to my phone number, this is an impossible task since I use a prepaid SIM card and those aren't linked to one name. On 1 June they disabled my withdrawal option and the same day I received an email where they informed me that my withdrawal was canceled (again) and that my withdrawal option in my account was temporarily suspended and that my account shall be reviewed by the relevant department for security reasons. They also mentioned that they couldn't give me an exact time frame.

Posted on June 16, 2022

Dear all,

We would like to inform you that the investigation has been concluded and the complainant has been informed via email.

Kind regards,

Evobet Support Team

AskGamblers
Posted on June 20, 2022

Dear @gullvig,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.