Delayed withdrawal and runaround

Hello I made a withdrawal on the 28th of november amd I have still yet to recieve it I was told to wait until 10 business days were up and I then checked back and I was told that I would receive an email with an update but I havent heard anything. I met all wagering requirements, verified my account fully and recieved email confirmation with my withdrawal approval. I check back to the chat support page daily and check on what is being done. They keep saying I am going to recieve the funds and the relevant team is on the case and that I will once again recieve email confirmation when it is resolved. I want this process sped up and I want my money. I checked on their support page for withdrawal time frames and it says bank transfer 2-5 business days. So when checking with online support I dont know why they told me 10 days but I was patient and waited the 10 days provided every document requested such as certified banking statements showing I did not recieve the funds but it's been way longer I dont know whats taking so long! They just keep informing me that "the relevant team is looking into it and I'll recieve an email when its resolved" Help!