This long explanation drawing parallels with "Facebook" should be obvious "dodging the issue" behavior to anyone. A casino is not comparable to a social media platform, and gambler protection guidelines issues by licensing authorities are not dependent on "an explanation" in order to be valid and enforceable. Nowhere have I ever heard you are required to provide a reason for self-exclusion, but that is besides the point - ComeOn's ToS does not state this is required, hence, their argument false flat based on that assertion alone. Plus, I have a copy of the mail I sent to ComeOn to ask to be self-excluded. As you can see, they simply want to know the reason, optionally/additionally, to "improve their system" (a standard message almost every company such as Microsoft or Google asks when you close an existing account); Van: "ComeOn's Customer Support"
Datum: 13 februari 2014 21:51:29 CET
Aan: [email protected]
Onderwerp: Antw.: Chat Offline Message - Reference: LTK12155011679252X
Sorry to hear that, but I have now closed your account. We would also like to hear the reason so we can improve our site, and if there is something we can do.
Let us assist you the way you deserve to be helped, with care and speed. Forget the emails and contact us via our Live Chat support.
Jaakko - ComeOn's Customer Support
[Your username (if exists):] imabutterfly
Hi. I'd like to close my account permanently please. Thank you
As you can see, it was a standard request to "improve their services".
So I repeat - I want a refund. I can prove I am in therapy for gambling problems, and if this issue is not resolved, I have a letter already typed up to go the the LGA, since their self-exclusion guidelines are pretty black and white and I'm sure they will be able to assist me further.